Deployment Specialist I
BD
Summary
The Deployment Specialist is responsible for the installation, implementation, and support of BD Medication Solutions hardware and software at healthcare customer sites. This customer-facing role involves configuring systems, providing end-user training, supporting go-live activities, troubleshooting technical issues, and ensuring successful adoption of BD solutions. The specialist follows established implementation methodologies, manages project-related escalations, and maintains accurate project documentation to support successful deployments.
Job description
Summary
The Deployment Specialist is responsible for the installation, implementation, and support of BD Medication Solutions hardware and software at healthcare customer sites. This customer-facing role involves configuring systems, providing end-user training, supporting go-live activities, troubleshooting technical issues, and ensuring successful adoption of BD solutions. The specialist follows established implementation methodologies, manages project-related escalations, and maintains accurate project documentation to support successful deployments.
The ideal candidate is highly adaptable, customer-focused, and comfortable working independently in fast-paced healthcare environments. Experience with healthcare technology, clinical software applications, pharmacy or nursing workflows, and project coordination is preferred. This position requires extensive travel, including overnight travel, and the ability to work flexible schedules to meet customer implementation needs.
Responsibilities
- Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software
- Install specified equipment at customer sites, including tasks such as: Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities
- Adherence to BD Medication Solutions product implementation methodologies and tools.
- Provide problem solving, troubleshooting and system consultation as needed for client
- Manage project escalations for favorable outcomes.
- Timely completion of internal company and project documentation.
- Execute additional tasks assigned
Minimum Qualifications
- Associates degree or a minimum of 1-year relevant work experience
- An understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, OneNote).
- Demonstrated emotional intelligence, ability to self-manage and get along well with others
- Be flexible and adaptable, manage ambiguity and demonstrate resilience.
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Upon hire, the candidate must provide proof of, maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs minimally must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis and any additional customer vendor credentialing requirements.
Preferred Qualifications
- Bachelor's degree
- Experience in a healthcare environment with technical involvement and computerized system applications. Dispensing software technology experience is a plus.
- Exposure to clinical software applications, including BD Medication Solutions Dispensing products.
- Project Management experience with small to medium projects.
- Experience in HIS/PIS systems and pharmacy and nursing workflow.
Physical Requirements
- Ability to lift a minimum of 40 lbs
- This position involves pushing, pulling, stooping, bending and lifting.
Work Environment
- Home based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside close to a major airport. The position requires flexible working hours, including some nights and weekends
- Up to 100% overnight travel
Requirements
- Associates degree or a minimum of 1-year relevant work experience
- Proficiency using Microsoft Office applications (Word, Excel, PowerPoint, OneNote)
- Demonstrated emotional intelligence, ability to self-manage and get along well with others
- Flexible and adaptable, manage ambiguity and demonstrate resilience
- Must possess and maintain a valid driver's license and meet BD's auto safety standards
- Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for facility access
- Ability to lift a minimum of 40 lbs
- Ability to push, pull, stoop, bend and lift
- Up to 100% overnight travel
Company overview
BD (Becton, Dickinson and Company) is one of the world's largest global medical technology companies, founded in 1897 and headquartered in Franklin Lakes, New Jersey. As a Fortune 500 company, BD specializes in developing, manufacturing, and selling medical devices, instrument systems, and reagents across three primary segments: BD Medical, BD Life Sciences, and BD Interventional. The company's extensive product portfolio includes medical equipment such as syringes, needles, infusion systems, diagnostic instruments, flow cytometers, and surgical devices. With over 70,000 employees worldwide and operations in virtually every country, BD focuses on advancing healthcare through innovations in medical discovery, diagnostics, and care delivery. The company has a rich history of pioneering medical technologies, including the first insulin injection device, the Vacutainer blood collection system, and numerous safety-engineered medical devices. BD's mission centers on improving clinical therapy for patients and enhancing clinical processes for healthcare providers while addressing global health challenges through strategic partnerships and continuous innovation.