Deployment Strategist
Merck Healthcare KGaA
Summary
Health data is messy. It sits in legacy systems, unstructured reports, and spreadsheets only one person understands. Our customers know the answers they need are in the data somewhere. You help them get there. You'll spend your time with stakeholders across customer and internal teams, translating needs into clear requirements and seeing the plan through to delivery. This role is hybrid in Billerica, MA or St. Louis, MO.
Job description
Your Role
Health data is messy. It sits in legacy systems, unstructured reports, and spreadsheets only one person understands. Our customers know the answers they need are in the data somewhere. You help them get there. You'll spend your time with stakeholders across customer and internal teams, translating needs into clear requirements and seeing the plan through to delivery. This role is hybrid in Billerica, MA or St. Louis, MO.
Responsibilities
- Meet with customer stakeholders to understand the questions they need answered and where their current processes fall short.
- Translate those needs into clear, prioritized requirements and user stories.
- Work with forward-deployed engineers to deliver against defined requirements.
- Feed what you learn in practice back to Syntropy's product team, so customer needs shape the offerings we bring to market.
- Support project day to day, including timelines, scope, and status updates.
- Present status to customer and internal leaders.
- Escalate open issues and new scope so delivery stays on track.
Minimum Qualifications
- Bachelor's Degree in Accounting, Marketing, Computer Science, Information Systems, or other Business or Information Technology discipline.
- 2+ years in delivery, consulting, business analysis, informatics, or technical project management within healthcare, life sciences, or pharma.
- 2+ years of experience with agile practices, including user stories, backlogs, and sprint ceremonies.
- 2+ years of experience working across stakeholder personas including clinicians, researchers, and engineers.
Preferred Qualifications
- Exposure to health data privacy, security, and governance frameworks.
- Experience with data platforms or programming languages.
- Experience supporting requirements discovery with non-technical stakeholders.
- Comfort with design thinking or prototyping tools such as Figma Make.
- Clear writing and confident presenting.
- Familiarity with clinical terminologies such as SNOMED, ICD, FHIR.
- Familiarity with common data models such as OMOP, mCODE.
Requirements
- Bachelor's Degree in Accounting, Marketing, Computer Science, Information Systems, or other Business or Information Technology discipline
- 2+ years in delivery, consulting, business analysis, informatics, or technical project management within healthcare, life sciences, or pharma
- 2+ years of experience with agile practices, including user stories, backlogs, and sprint ceremonies
- 2+ years of experience working across stakeholder personas including clinicians, researchers, and engineers
- Exposure to health data privacy, security, and governance frameworks
- Experience with data platforms or programming languages
- Experience supporting requirements discovery with non-technical stakeholders
- Comfort with design thinking or prototyping tools such as Figma Make
- Clear writing and confident presenting
- Familiarity with clinical terminologies such as SNOMED, ICD, FHIR
- Familiarity with common data models such as OMOP, mCODE
Benefits
- Health Insurance
- Paid Time Off
- Retirement Contributions
Company overview
Merck Healthcare KGaA is the healthcare business sector of the Merck Group, a German multinational science and technology company headquartered in Darmstadt. Founded in 1668, Merck is the world's oldest operating pharmaceutical and chemical company. The Healthcare division focuses on developing innovative therapies across multiple therapeutic areas including oncology, neurology & immunology, fertility, and cardiovascular, metabolic, and endocrinological disorders. With approximately 62,557 employees globally, Merck Healthcare operates in more than 65 countries and generated 40% of the Group's sales in 2024. The company's oncology portfolio includes blockbuster products like Erbitux (cetuximab) for colorectal and head and neck cancers, Bavencio (avelumab) for urothelial carcinoma, and Tepmetko (tepotinib) for MET-altered cancers. In neurology, Mavenclad (cladribine) has achieved blockbuster status for treating relapsing multiple sclerosis, while the fertility division has helped bring over 6 million babies into the world through products like Gonal-f. Merck Healthcare combines a strong established business with specialty innovation, delivering a diversified portfolio of therapies to millions of patients worldwide.