Design Operations Lead

Key Responsibilities

• Lead the overall design operations capability, establishing the operating model, priorities, standards and governance for how design work is delivered
• Provide oversight of the design portfolio, including intake, prioritization, resource allocation, quality and delivery across digital experiences
• Lead and coordinate internal and external design resources, providing direction and ensuring consistent execution against established design standards
• Serve as hands-on practitioner for Technology Enablement, directly executing baseline design and production work across FMI reports, portals, and related digital experiences while engaging specialized expertise when demand or complexity requires it
• Own and continuously improve the design toolchain, standards, and working environment, including Figma governance, fit-for-purpose report and PDF design tooling, reusable components and templates, and clear project, file, asset, and documentation practices
• Partner with Product Management and cross-functional stakeholders to translate product and business needs into effective design outcomes, define the appropriate design approach, and ensure work is aligned to product strategy, priorities, and delivery plans
• Establish clear design-to-development handoff practices so work is organized, documented, technically actionable, and maintainable; partner with Engineering during implementation as needed and support design quality assurance of delivered experiences
• Forecast design demand and capacity, identifying upcoming resource needs and when initiative-funded or specialized resources are required
• Ensure work delivered by internal specialists, consultants, agencies and other partners transitions cleanly into ongoing stewardship, including reusable assets, documentation, and key design decisions
• Facilitate design reviews and decision forums; uphold consistent, human-centered, accessible, and high-quality design practices across reports, portals, and other digital experiences
• Define meaningful measures for the design capability and continuously improve its tools, workflows, quality, capacity, and delivery effectiveness

Basic Qualifications

• Bachelor's degree in design, human-computer interaction, human factors, information design, product design, graphic design, a related discipline, or equivalent relevant professional experience
• 8+ years of professional experience in product design, experience design, UI/UX design, design operations, or a related discipline
• Demonstrated experience as a hands-on senior designer, with a portfolio or equivalent work examples showing strong visual and interaction design craft, systems thinking, and production-quality digital experiences
• Advanced proficiency with Figma and strong experience with professional report and document design tooling, including Adobe InDesign; experience establishing reusable templates, libraries, and well-organized design assets
• Demonstrated experience working cross-functionally in a product environment and establishing effective workflows from design through engineering handoff, implementation, and quality review
• Demonstrated ability to independently frame ambiguous design needs, establish practical standards and workflows, organize complex work, and balance hands-on execution with orchestration of additional design expertise
• 3+ years of direct experience in the life science, biomedical, biopharma, and/or health care industries designing data-driven applications, systems, and services

Preferred Qualifications

• Experience operating or contributing to a Design Operations, DesignOps, design services, or similarly centralized design capability
• Experience with reports, data-rich applications, customer or provider portals, enterprise software, or other information-dense experiences, including strong typography, information hierarchy, and document/report design skills
• Experience with design systems, reusable component libraries, accessibility standards, project and asset organization, and design quality governance
• Experience with design intake, demand forecasting, capacity planning, and work delivered through a mix of internal contributors, consultants, agencies, or other external partners
• Working knowledge of modern product development and component-based front-end environments, including tools or practices that support design-to-development collaboration and handoff
• Strong facilitation, communication, and stakeholder-management skills, with an understanding of HIPAA and patient data privacy