Desktop Support Technician
Evergen
Summary
Education: High School Diploma or equivalent
Job description
Responsibilities
- Provides software and hardware support to all on-site and remote employees with a high level of customer service
- Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
- Troubleshoots and resolves all hardware and software problems pertaining to company devices
- Installs and supports licensed and internal software and hardware
- Provides access to systems and software through Active Directory accounts
- Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
- Accurately records, updates, and documents requests using the IT service desk system
- Maintains inventory of devices provided by the company with a high degree of accuracy
- Provides additional support for various IT projects
- Other duties as assigned
Requirements
Education: High School Diploma or equivalent
Experience: 0-3 years of experience in desktop support
Certification: A+ or MCP certification preferred
Skills
- Strong verbal and written communication skills
- Computer software and system troubleshooting
- Customer Service
- Problem solving methodologies
Physical Requirements
- Move or lift objects up to 25 pounds
- Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
- Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)
Working environment: Onsite office environment with assigned workstation. This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.
Requirements
- High School Diploma or equivalent
- 0-3 years of experience in desktop support
- A+ or MCP certification preferred
- Strong verbal and written communication skills
- Computer software and system troubleshooting
- Customer Service
- Problem solving methodologies
Company overview
Evergen is a leading global Contract Development and Manufacturing Organization (CDMO) specializing in regenerative medicine solutions. Founded in 1998 and headquartered in Alachua, Florida, the company operates as a strategic partner to Original Equipment Manufacturers (OEMs) across multiple medical specialties including plastic and reconstructive surgery, sports medicine and orthopedics, neuro/spine, and cardiac applications. Evergen distinguishes itself as the only regenerative medicine CDMO offering a comprehensive portfolio of both allograft and xenograft biomaterials at scale, providing customers with unbiased, needs-driven solutions. The company maintains over 280,000 square feet of cutting-edge medical device manufacturing space worldwide, featuring Class 5-7 clean rooms and Class III PMA-ready facilities. With ISO 13485 certification and FDA/USDA registration, Evergen delivers end-to-end services spanning research and development, regulatory support, manufacturing, and supply chain management. The company's patient-first approach focuses on developing customized biomaterial solutions that promote healing, accelerate recovery, and prevent complications, positioning Evergen as a trusted partner in advancing regenerative medicine technologies.