Diagnostics Technical Specialist

Responsibilities

• Responsible for the success of the relationship with assigned clinics to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Identify, quantify, qualify, track, and evaluate clinic pain points; facilitate, develop, design, and implement clinic workflow processes that improve customer experience with diagnostic products.
• Respond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems.
• Provide clinics with guidance, instruction, and training on the product line through formal and informal presentations.
• Provide post-sale product installation and validation, applications and operations training.
• Complete daily activity documentation, including detailed reports after customer visits.
• Work closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide customer service in a team approach.
• Have intentional conversations with current top customer DVMs and Practice managers to complete the suite of product line in their clinic.
• Work with ABM and DSC teams to identify and report opportunities for additional analyzers and new opportunities through referrals.

Knowledge, Skills, Ability Requirements

• Basic computer skills (Microsoft Office, Excel, Adobe).
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Analytical mindset and demonstrable critical thinking skills.
• Availability and willingness to travel up to 90% of work week in territory and flexibility to accommodate customer visit requests.
• Ability to safely lift and move 60 lbs.

Qualifications (Training, Education, & Prior Experience)

• Associate’s degree required; Bachelor’s degree preferred or equivalent experience.
• Degree from a Veterinary Technology Program preferred.
• Credentialed Veterinary Technician preferred.
• Demonstrate expertise in veterinary terminology/science.
• Skilled at making presentations.
• Ability to transport, set-up and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Demonstrated organizational, prioritization, and time management skills.
• Strong ability to multi-task and work independently.
• Valid Driver’s License, clean driving record, auto insurance.