Dialysis Program Manager Registered Nurse - RN

Purpose and Scope

Responsible for the day-to-day program operations and supporting the growth of the assigned single site Home Therapies program in coordination with the Business Unit management, in-center staff and other support functions. Ensures provision of quality patient care in accordance with policies, procedures, and training.

Principal Duties and Responsibilities

• Provides safe and effective oversight, support, training and scheduling of the delivery of home dialysis therapies to patients in compliance with facility policy procedure manuals and state and federal regulations.
• Responsible for profit and loss management of the assigned program including optimal performance of program operations to achieve or exceed budgets and key performance indicators.
• Directs and manages all aspects of patient care for Home Therapies patients from admission through discharge, providing direction, guidance, and support to staff for safe and effective delivery of home therapy support care to patients with End-Stage Renal Disease (ESRD).
• Oversees patient and caregiver readiness and ability to perform dialysis treatments at home and assesses environment for suitability, including training patients and caregivers on safe and effective operation and preventative maintenance of equipment.
• Manages patient experience efforts by supporting company patient satisfaction initiatives and embodying company values and patient experience drivers.
• Ensures competency of staff in the operation of all home dialysis therapy-related equipment, including troubleshooting equipment problems with the patient via telephone, maintaining appropriate staff licensures and CPR certifications.
• Responsible for management of program supplies, equipment tracking, and ensuring orders are replenished in a consistent and timely manner.
• Directs activities related to Continuous Quality Assurance Improvement, patient retention and Clinical Algorithm Adoption, patient access management and patient training success.
• Directs data entry related activities such as patient admission, regulatory reporting, billing, physician orders, lab results, vital signs, patient status and other treatment related data into systems.
• Ensures regulatory, compliance, and audit activities are accomplished on time.
• Orients and supports new staff and provides ongoing education, ensuring compliance with all risk management initiatives, including in-center staff.
• Participates in Business Unit initiatives, projects, and audits as directed.
• Performs other related duties as assigned.

Supervision

Typically supervises non-exempt staff.

Education and Required Credentials

• Graduate of an accredited School of Nursing (R.N.). Current appropriate state licensure.
• Successfully complete CPR Certification.

Experience and Skills

• Minimum of one year dialysis experience with three months peritoneal experience required; one year medical-surgical nursing or ICU experience preferred.
• Supervisory experience preferred.
• Successfully complete a training course in the theory and practice of dialysis therapies.
• Demonstrated leadership skills including communication, customer service, performance management and continuous quality improvement.