Dialysis Union Unit Clerk - Ward Clerk
Fresenius Medical Care
Summary
Under close supervision and direction of the Clinical Manager or Charge RN, compiles, verifies, and files medical records of dialysis patients in the facility according to company standard operating procedures and pertinent regulatory requirements, ensuring patient confidentiality at all times. May provide other patient customer service functions as needed by the clinical manager.
Job description
Customer Service
- Responsible for driving the FMS culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Principal Responsibilities and Duties
- Compiles and maintains medical records of both the in-center and home patients in the dialysis facility according to company policies and procedures and in compliance with all applicable regulatory requirements. Ensures patient confidentiality is maintained at all times.
- Stores or disposes of obsolete files when appropriate according to the procedures defined by the Fresenius Medical Care Compliance Records Management department and in compliance with Federal, state and local regulations.
- Prepares hemodialysis records for the following day's activities ensuring they are stored/kept in a secure location until needed per HIPPA requirements. Charts, posts, and files appropriate information per defined procedures.
- Assists with laboratory work process: prepares lab slips and tubes for routine and non-routine blood work; centrifuges the blood or refrigerates according to laboratory specifications after the draw is completed; packs the box for shipment and then direct these to the appropriate laboratory as required; posts/enters the results from the labs into the electronic database (Proton/AMI) as needed (where allowed by state regulations); assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
- Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
- Assists with month-end reporting requirements such as Epogen data collection and Proton/AMI generated reports as needed.
- Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
- Assists in auditing records for ongoing compliance with medical records standards.
- Assists patients with transportation arrangements.
- Coordinates with transient patient paperwork.
- Other duties as assigned which may include, but are not limited to: answering telephones, greeting patients, word processing, and Proton/AMI or equivalent data entry.
Requirements
- High school diploma or equivalent
- Six months of relevant experience in a medical setting preferred
- Computer skills – specifically knowledge of word processing applications
- Good communication skills – verbal and written
Company overview
Fresenius Medical Care AG & Co. KGaA is the world's leading provider of products and services for individuals with renal diseases, serving as a global healthcare company specializing in kidney dialysis treatment. Founded in 1996 and headquartered in Bad Homburg, Germany with North American operations based in Waltham, Massachusetts, the company operates an extensive network of 4,171 outpatient dialysis centers across approximately 50 countries, serving over 345,000 dialysis patients worldwide. As the clear market leader in dialysis services, Fresenius Medical Care holds a dominant 38% market share of the dialysis market in the United States. The company provides comprehensive renal care solutions including hemodialysis machines, dialyzers, peritoneal dialysis solutions, and related medical devices through its 42 production sites globally. With approximately 128,000 employees, Fresenius Medical Care focuses on improving patients' quality of life through innovative technologies and therapies for end-stage renal disease treatment, offering both in-center and home dialysis options while maintaining a strong commitment to value-based care and patient well-being.