Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Job description

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Essential Functions

Will have direct interaction with infant, child, adolescent, adult, and geriatric patients.
Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
Communicates food production needs for patients to Nutrition Services production staff.
Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.

Duties & Responsibilities

Shows courtesy, compassion and respect. Conforms to Service Excellence Policy and Service Expectations.
Demonstrates appropriate communication of information to all ages and responds to all customers/patient requests and needs, i.e., hard of hearing, etc.
Able to work independently and adhere to deadline driven daily schedule.
Demonstrates organizational skills and can complete work independently using established deadlines.
Performs all other duties as assigned.

Requirements

High School Diploma or Equivalent
1 Year of past customer service experience
Knowledge of and experience with the administration of modified diets and why they are used (or able to demonstrate proficient knowledge of therapeutic diets after in-house training)
Knowledge of Cbord and/or Epic systems
Medical Terminology training and/or experience
Excellent oral and written communication skills, to include conflict resolution
Superior customer service skills for effective communication and service via the telephone
Basic mathematical competency to determine measurements
Proficient computer skills (mid to proficient level navigating Windows-based applications)
Good problem solving and good judgment

Benefits

Medical, Dental & Life Insurance Day One
Flexible Spending Accounts (FSAs)
403(b) Match up to 6%
Employer Paid Life Insurance
Supplemental Life Insurance
Adoption Assistance
Short-Term Disability
Long-Term Disability
Tuition Reimbursement
Student Loan Forgiveness

Company overview

Lexington Health is a comprehensive healthcare network serving the Midlands region of South Carolina, formerly known as Lexington Medical Center. Established in 1971 as Lexington County Hospital with just 125 beds and 250 employees, the organization has grown into a major regional healthcare system. Today, Lexington Health operates a 607-bed teaching hospital that serves as the flagship facility, along with six community medical and urgent care centers, nearly 80 physician practices, and employs more than 9,000 healthcare professionals. The network is the only locally owned, independent healthcare system in the Midlands region and maintains an affiliation with Duke University School of Medicine. Lexington Health provides a full spectrum of medical services including cardiovascular care, cancer treatment through its Duke Cancer Institute affiliation, women's services delivering over 4,000 babies annually, emergency care treating more than 105,000 patients each year, and specialized programs in orthopedics, neurology, and other medical specialties. The organization has earned numerous accolades including being ranked as the #1 hospital in Columbia for four consecutive years and achieving Magnet with Distinction recognition from the American Nurses Credentialing Center, making it the only hospital in South Carolina with this distinction.