Digital Account Manager, Life Sciences
Thermo Fisher Scientific
Summary
The Digital Account Manager will leverage product features, benefits, and a solid understanding of scientific techniques and applications, alongside strong soft selling skills to follow up and qualify leads, initiate and close sales, and promote company products and services in support of achieving or exceeding assigned growth targets. This individual will manage in-bound inquiries and cultivate customer relationships at assigned accounts, anticipate evolving needs, and serve as a trusted partner to deliver an outstanding customer experience at pre-identified accounts within North America.
Job description
A Day in the Life
- Become familiar with specific Biosciences (BID) product portfolios.
- Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers.
- Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely.
- Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource.
- Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services.
- Provide quotes, pricing and promotions to customers based on their unique needs.
- Maintain and track opportunities in a CRM.
Keys to Success
Education
- Bachelor's Degree in a Life Science field is required (Biology, Chemistry, Biochemistry, etc.) with translatable wet laboratory experience.
Experience
- Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
- Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus.
- Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
- Experiences in remote selling (phone or digital) and customer consultation is desired.
Knowledge, Skills, Abilities
- General knowledge of the assigned product portfolio and/or customer segment required.
- Can communicate clearly in English.
- Practical understanding of the sales process & buying cycle.
- Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation.
- Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment.
- Minimal travel may be required (up to 5%).
Must be willing to work at 11am-7pm CST.
Requirements
- Bachelor's Degree in a Life Science field (Biology, Chemistry, Biochemistry, etc.) with translatable wet laboratory experience
- Minimum of 0-1 years related work experience (i.e. customer services, telephone experience)
- Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs
- General knowledge of the assigned product portfolio and/or customer segment
- Can communicate clearly in English
- Practical understanding of the sales process & buying cycle
- Must possess strong interpersonal skills, positive demeanor, and professional mannerisms
- Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment
- Minimal travel may be required (up to 5%)
- Must be willing to work at 11am-7pm CST
Benefits
- Competitive salary
- Annual incentive bonus plan
- 401(k) with company match up to 5%
- Tuition reimbursement
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.