Digital Consumer Experience Strategy Lead

Main Responsibilities

• Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
• Embody excellence in consumer experience at all level and influence product and service strategy direction
• Influential leader representing CX Strategy across the business and corporate, including product and service development functions
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

Knowledge, Skills & Abilities

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings
• Strong communication and presentation skills to convey recommendations efficiently
• Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities
• Strong business acumen, with ability to understand value generation and business modelling
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy
• International experience, with understanding of cultural sensitives as the role is global
• High EQ to manage different stakeholders within the organisation and understand how to bring them along

Basic Qualifications

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field
• Master's degree in relevant field a plus
• 8 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design
• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
• Embody a strong and effective user's point of view inside the organization
• Familiarity with pharma/health technology is a plus
• English communication skills on a professional level (verbal and written) for candidates out of USA

Preferred Qualifications

• Vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
• Comfortable with change and ambiguity: naturally confident in a shifting world
• Ability and interest to help lead cultural shifts in the organization including Digital transformation
• Intellectual curiosity that inspires others
• Culturally curious, willing to work in an international environment