Digital Senior Manager, Insight Technical

Job Summary

Leads a large team or multiple teams of digital professionals within a designated specialty or area. Contributes to decisions on implementing, maintaining, and optimizing digital resources and processes within the specialty. Ensures effective execution of digital initiatives aligned with team goals.

Responsibilities

• Own the Insight product's technical strategy, architecture, engineering standards, and technology roadmap in alignment with product and organizational goals.
• Provide technical oversight across design, application development, reporting & analytics development, data warehouse, integration, testing, deployment, operations, and ongoing support.
• Ensure the platform is secure, scalable, reliable, maintainable, and compliant with enterprise and regulatory requirements.
• Guide solution architecture and major technical decisions, balancing delivery needs, long-term sustainability, cost, risk, and technical debt.
• Establish engineering governance, development practices, quality standards, documentation expectations, and release controls.
• Monitor system performance, availability, defects, vulnerabilities, incidents, and operational health; drive timely remediation and continuous improvement.
• Lead technical planning for integrations, data migration, upgrades, infrastructure, disaster recovery, and product lifecycle management.
• Partner with product, security, infrastructure, data, architecture, and business teams to translate requirements into feasible technical solutions.
• Manage technical dependencies, delivery risks, vendor performance, licensing considerations, and engineering resource needs.
• Lead, coach, and develop technical leaders and engineering teams while building accountability, collaboration, and strong delivery practices.
• Manage contractors effectively.

Qualifications

Bachelor's Degree in Computer Science or related field of study required. Equivalent experience may be accepted in lieu of a degree.

8+ years of progressive experience in digital/IT positions within the relevant IT discipline required. 3+ years of management/Leadership experience required.

Knowledge, Skills and Abilities

• Customer/Patient Focus: Building proficient customer/patient relationships and delivering customer/patient-centric solutions.
• Manage Complexity: Make sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.
• Cultivate Innovation: Create new and better ways for the organization to be successful.
• Ensure Accountability: Hold yourself and others accountable for meeting commitments.
• Learning Agility: Effectively learn through experimentation when tackling new problems, using both successes and failures as a learning tool.

Working Conditions

M-F Eastern Business hours required. Hybrid model includes in office onsite workdays 1-2x weekly at least, based on team and business needs. Remote workdays require stable, secure, quiet, compliant workstation using MGB provided equipment.