Dir-Clinical Operations

Job Responsibilities

• Lead and manage a large/critical complex hospital/clinical operations area/team.
• Contribute to the overall hospital/clinical operations strategy and roadmap, and drive implementation in line with institutional objectives.
• Drive resource planning and process development in line with strategic priorities and support the hospital/clinical operations leadership teams.
• Establish and maintain relationships with stakeholders at multiple levels in the organization to drive results.
• Influence external stakeholders strategically through proactive engagement.
• Actively drive processes for team management in terms of goal setting, performance, development, and engagement.
• Accountable for budget management for own area.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.

Minimum Education and/or Training

• Bachelor's degree in related field required
• Master's in Business Administration or related field preferred

Minimum Experience

• 10+ years of progressive experience in a related area with experience managing or leading mid-large teams with focus on both achievement of objectives as well as critical skill-building.
• Experience working with hospital/clinical operations systems/processes and their maintenance/implementation, as applicable to own area.
• Significant experience working with relevant regulations and guidelines, and driving institutional compliance.
• Experience having led large-scale projects/processes/workflows from design through to implementation.
• Experience with operational management, and stakeholder and resource management.
• Prior experience in building external connections with peers, emerging technology communities, and expert networks.

Special Skills, Knowledge and Abilities

• Ability to think critically, draw insights and connect the dots.
• Openness to change and adapting to changing times with resilience and flexibility.
• Leverages advanced knowledge/skills within area to identify and implement new/improved processes/approaches.
• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Builds internal connections and external partnerships across executive/leadership levels.
• Strategically understands stakeholder needs and manages expectations and relationships on a regular basis.
• Can handle highly sensitive or tough situations with social and emotional grace and maturity.
• Focus on setting high targets, following through with actions, and achieving results.
• Ability to anticipate roadblocks and circumvent challenges.
• Keeps large teams/departments energized and focused on high-quality results by leveraging data/analytics-based approaches.
• Builds systems, processes, and capabilities that can set and deliver a high-performance culture.
• Ability to translate strategic goals and objectives into actionable tasks, manage budgets, costs, efficiencies and communications for optimal results.
• Tracks and reports budgets and proposes actions to address deviations.
• Skills in understanding, prioritizing and addressing needs of patients, families, and institutional teams with a focus on efficient, responsive and high-quality outcomes.
• Skills in managing people, establishing goals and objectives, giving feedback and having frequent career conversations.
• Broad knowledge of multiple patient support areas, clinical workflows and processes and a strong ability to apply those in solving institutional/functional needs.