Dir Operations Chronic

Purpose and Scope

Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity. The scope includes chronic in-center clinics and home therapy programs, ensuring compliance with established company and regulatory guidelines and procedures to provide high quality dialysis service and superior patient care.

Principal Duties and Responsibilities

Leadership

• Oversee the dialysis business of assigned facilities and programs through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.
• Coordinate operational strategies and activities to ensure superior quality patient care and dialysis service while adhering to regulatory and company guidelines.
• Lead the development of area strategic plans, goals and objectives aligned with region, division and company.
• Implement facility, program and area specific quality goals and action plans.
• Provide leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.
• Manage staffing through hiring, firing and disciplinary actions in collaboration with HR.
• Mentor, guide and support direct supervisory reports.
• Ensure employees receive appropriate training and education including ongoing compliance training.
• Collaborate with Corporate and local groups to ensure growth of all modalities.
• Ensure a strong communications process and high level of engagement between managers and staff.

Relationships

• Maintain continual presence in facilities and programs within assigned area and accessibility to staff and patients.
• Act as primary liaison between the company and Medical Directors, Medical Advisory Board members, and referring physicians.
• Develop and maintain strong Medical Director and physician relationships.
• Preside over facility Governing Body.

Strategic Operations/Development

• Address and act upon adverse event and action thresholds in area of responsibility.
• Collaborate with management to develop clinical and program budgets and monitor performance.
• Responsible for profit and loss management of assigned clinics, programs and areas.
• Work closely with Managed Care resources to increase payor mix and retain commercial patients.
• Manage payroll and oversee facility expenses and accounts payable.
• Review balance sheet and income statements regarding revenue growth and commercial payer mix.
• Determine impact of proposed changes and identified improvements prior to implementation.
• Implement and drive Staffing, ScheduleWise and other business initiatives including corrective action plans.
• Ensure efficient and economical performance in accordance with clinic operating budgets.
• Implement and achieve the business plan and key performance indicators.
• Review analysis of performance including financial and productivity data.
• Coordinate and oversee all logistics associated with patient care within the assigned area.
• Collaborate with operations management team on Joint Venture opportunities, merger and acquisition opportunities.
• Maintain current knowledge regarding community and regional healthcare market and industry issues.
• Utilize knowledge of FMCNA products, services and strategies to market the company and grow the business.
• Work with clinical and program managers to drive patients to Home where applicable.

Quality/Compliance

• Responsible for facility/program maintenance of environmental integrity including safety of all facilities and water systems.
• Maintain Administrative policy and procedure manuals.
• Oversee Privacy and Security compliance according to Risk Management and Compliance requirements.
• Prepare reports and audit current procedures and processes to monitor efficiency of operations.
• Practice risk management strategies and collaborate with internal and external legal counsel.

Supervision

Manages subordinate supervisors and/or predominately exempt staff.

Education and Experience

Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience. 3-5 years of business operations management and leadership experience.