Director, Advanced Toxin Practice Clinical Educator
Ipsen
Summary
This commercial external customer education role is for a clinician with direct experience managing patients with neurological conditions due to loss of inhibition of motor neurons, with primary expertise in the integrated management of spasticity and cervical dystonia. The Advanced Toxin Practice Clinical Educator (ATPCE) will be experienced in educating doctorate-level personnel in the clinical setting and support internal upskilling of Commercial field-based personnel (e.g., Neuroscience Specialty Representatives (NSRs)), as needed. He/she is expected to build and maintain subject matter expertise in spasticity and cervical dystonia management, Dysport, and the competitive landscape. This role will be responsible for developing and executing educational initiatives related to the safe and effective administration of Dysport, with a significant portion of time allocated to delivering Dysport education to customers. The ATPCE is a field-based position and reports to the Senior Director of Marketing. The ATPCE is an integral part of the Dysport Marketing team, critical to delivering on Dysport's strategic initiatives.
Job description
Main Responsibilities
- Lead, in partnership with NSRs, commercial injector education programs with physicians/HCPs/offices (includes NP/PA) that educate on Functional anatomy, Dysport reconstitution/dilution, Dosing Guidance (with ultrasound), Injection technique
- Develop and maintain trust with KTLs/key customers and build confidence in Dysport administration through educational initiatives
- Gather insights, identify and anticipate trends, and act on unmet customer needs, as appropriate to brand strategy
- Develop and/or enhance Dysport injector clinical educational curriculum including advance topics (e.g., ultrasound, considerations in appropriate patient management) in synergy with the efforts of our global team
- Identify new opportunities and customer education priorities through in-depth understanding of competitive offerings and evolving customer needs
- Contribute to planning for long-term Resident/Fellow educational interactions
- Work with NSRs to support educational interactions with key Resident/Fellow programs (outside of MasterClass programming)
- Support internal Commercial field personnel onboarding and upskilling
- Develop and monitor KPIs for responsible initiatives and communicate performance on a regular basis
- Ensure compliant execution of all promotional educational activities
Technical Competencies
- Mastery of medical terminology and medical literature
- Strong neurotoxin subject matter expertise
- Strong written, oral and clinical ability to deliver brand injector training in therapeutic neurotoxins aligned to brand strategy
- Demonstrated expertise in the ability to synthesize and communicate medical information clearly
- Ability to align training initiatives and delivery mechanisms with commercial objectives for brand
- Problem solving, planning, organization and analytical skills that demonstrate leadership and initiative
- Ability to collaborate cross functionally to achieve brand customer training objectives
- Demonstrated ability to develop and foster relationships with internal and external stakeholders
- Work independently; ability to travel (up to 70% of the time) for customer training sessions, and other business critical needs
Essential Functions – Physical Position Requirements
Machines and/or Equipment Used: PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint). Regularly required to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.). Ability to work on a computer up to 7 hours a day. Regularly required to sit for long periods of time, and occasionally stand and walk. Regularly required to use hands to operate computer and other office equipment. Close vision required for computer usage. Occasionally required to stoop, kneel, climb, and lift up to 25 pounds.
Knowledge & Experience (essential)
- Mastery of medical terminology and medical literature
- Strong neurotoxin subject matter expertise
- Minimum of 15 years of related experience (e.g., clinical, patient facing experience)
Knowledge & Experience (preferred)
Five or more years of experience in the pharmaceutical industry desired, with experience in the field of neuroscience
Education / Certifications (essential)
- MD with specialty in Physical Medicine and Rehab or Neurology – Movement Disorders
- Residency training in movement disorders specifically spasticity, cervical dystonia and migraine
Education / Certifications (preferred)
Fellowship in movement disorders / spasticity
Language(s) (essential)
English
Requirements
- MD with specialty in Physical Medicine and Rehab or Neurology – Movement Disorders
- Residency training in movement disorders specifically spasticity, cervical dystonia and migraine
- Minimum of 15 years of related experience (e.g., clinical, patient facing experience)
- Mastery of medical terminology and medical literature
- Strong neurotoxin subject matter expertise
- Strong written, oral and clinical ability to deliver brand injector training in therapeutic neurotoxins aligned to brand strategy
- Demonstrated expertise in the ability to synthesize and communicate medical information clearly
- Ability to align training initiatives and delivery mechanisms with commercial objectives for brand
- Problem solving, planning, organization and analytical skills that demonstrate leadership and initiative
- Ability to collaborate cross functionally to achieve brand customer training objectives
- Demonstrated ability to develop and foster relationships with internal and external stakeholders
- Work independently; ability to travel (up to 70% of the time) for customer training sessions, and other business critical needs
- PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)
- English language proficiency
- Five or more years of experience in the pharmaceutical industry desired, with experience in the field of neuroscience
- Fellowship in movement disorders / spasticity
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- Parental Leave
- Paid Time Off
- Winter Shutdown
- Well-being Allowance
- Commuter Benefits
Company overview
Ipsen is a French biopharmaceutical company headquartered in Paris, France, with a global presence in over 40 countries. Founded in 1929 by Henri Beaufour, the company has evolved into a leading mid-size pharmaceutical firm specializing in three key therapeutic areas: oncology, rare diseases, and neuroscience. With approximately 5,300 employees worldwide, Ipsen operates as a publicly traded company on Euronext Paris while maintaining significant family ownership through the Beaufour family. The company's portfolio includes innovative treatments such as Cabometyx for advanced cancers, Dysport for neurological conditions, and Bylvay for rare liver diseases. Ipsen has established itself as one of the world's top 15 biopharmaceutical companies in oncology sales, with medicines registered in 88 countries and direct commercial operations in over 30 nations. The company maintains four global R&D hubs and three pharmaceutical development centers, investing significantly in research and development to advance transformative medicines for patients with limited treatment options.