Director, Clinical Applications

About This Role

The Director, Clinical Applications leads the strategy, optimization, and day-to-day management of the organization's EHR and other clinical applications. In this role, you'll play an important part in ensuring technology works seamlessly for the people delivering care, partnering closely with clinical leaders and frontline teams to understand their needs and improve the systems they rely on every day. You'll lead efforts to optimize workflows, reduce unnecessary administrative work, and ensure clinical applications support safe, efficient, and compliant care. This includes overseeing application configuration, testing, upgrades, training, vendor management, and adoption, as well as evaluating AI-enabled capabilities that can enhance clinical documentation and workflows.

What You'll Do

Clinical Workflow & Application Optimization

• Partner with clinical leaders and frontline users to understand how care is delivered across IOP, PHP, and outpatient behavioral health programs.
• Ensure EHR and other clinical application workflows support real-world clinical workflows, including intake, treatment planning, documentation, scheduling, utilization, and discharge.
• Identify system friction, workarounds, unnecessary steps, and documentation burden and develop practical improvements.
• Help distinguish between process problems and system problems before recommending changes.
• Balance user experience with clinical quality, compliance, reporting, billing, and operational needs.
• Use feedback and performance data to identify and prioritize improvements.

Application Management & Delivery

• Own the roadmap, configuration standards, priorities, and lifecycle management for the EHR and related clinical applications.
• Lead configuration, testing, upgrades, enhancements, and implementation of new functionality.
• Translate clinical and business needs into clear system requirements and configuration decisions.
• Create a clear process for application requests, priorities, and changes.
• Partner with Data, Security, Infrastructure, revenue cycle, and other teams when changes affect integrations, reporting, access, or downstream systems.
• Stay hands-on with complex or high-impact application work.

Clinical Partnership, AI & Adoption

• Serve as a trusted clinical technology partner to clinical, operational, quality, compliance, and executive leaders.
• Bring clinical and technical teams together to solve workflow and system problems.
• Partner with training resources to support onboarding, system changes, adoption, and ongoing education.
• Identify and evaluate AI-enabled capabilities that can reduce documentation burden, simplify workflows, or improve the quality of clinical information.
• Ensure AI-enabled workflows include appropriate clinical review, privacy, security, and operational safeguards.

Vendor & Team Leadership

• Manage clinical application vendor relationships, including support, escalations, product roadmaps, and optimization opportunities.
• Lead, develop, and set clear priorities for the clinical applications team.
• Set expectations for responsiveness, documentation, quality, testing, and partnership with users.
• Manage team capacity while remaining actively involved in the work.

Who You Are

Required Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Healthcare Administration, Nursing, a behavioral health or clinical discipline, or a related field; equivalent relevant experience may be considered.
• 5+ years of experience with EHR/EMR applications, clinical systems, healthcare technology, or related work.
• 3+ years of experience leading or managing clinical application, EHR, or healthcare technology professionals.
• Strong experience with clinical application configuration, optimization, implementation, and ongoing management.
• Demonstrated ability to understand clinical workflows and translate them into effective system workflows and requirements.
• Experience partnering directly with clinicians, operational leaders, and other healthcare stakeholders.
• Strong problem-solving, communication, prioritization, and stakeholder management skills.
• Understanding of healthcare privacy, security, regulatory, and documentation requirements.

Preferred Qualifications

• Experience in behavioral health, IOP, PHP, outpatient mental health, substance use treatment, or a similar clinical environment.
• Strong understanding of behavioral health workflows including intake, assessment, treatment planning, therapy, psychiatry, documentation, utilization management, and discharge.
• Experience optimizing an established EHR and related clinical applications.
• Experience with Sigmund AURA, or other behavioral health-focused clinical systems.
• Experience with clinical documentation improvement, system integrations, and AI-enabled clinical workflows.