Director, Clinical Product (Payer & Outcomes)

This role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap. It is also genuinely externally facing. You'll meet with leaders at our payer and health system partners, present our clinical approach and results, and show up in the partner and conference conversations where Headway's clinical credibility matters. 10% travel expected.

You Will

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end
• Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against
• Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them
• Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients
• Serve as one of the clinical counterparts to our payer and health system partners, building relationships with their leaders, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap
• Represent Headway's clinical approach externally through partner meetings, reporting and presentations, and conference participation
• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

You'd Be a Great Fit If You Have

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)
• 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools
• 3+ years of experience working in payer-facing roles, ideally in technology environments
• Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows
• Hands-on work with claims data, outcomes measurement, or measurement-based care programs
• Credibility and comfort in externally facing settings, representing clinical perspective to people outside your own organization
• Strong analytical instincts: you can define a metric, defend it, and use data to change a decision

Nice to have

• Experience inside a high-growth healthcare or digital health startup
• Experience presenting to health plan or health system leadership, or at industry conferences
• Background in behavioral health quality or patient safety programs