Director, Clinician Experience
DaVita Kidney Care
Summary
The Director of Innovation and Nursing Strategy is a high-visibility, executive leadership role within the National Nursing Team at DaVita Kidney Care. This leader is responsible for setting and executing enterprise-wide nursing innovation and strategic initiatives across a national clinical community of over 18,000 nurses and 19,000 patient care technicians (PCTs). Operating at the intersection of clinical excellence, data analytics, digital health, and workforce strategy, the Director architects and scales forward-looking solutions that modernize frontline workflows, elevate clinical leadership pipelines, and enhance patient outcomes. This role acts as a trusted strategic advisor to senior executive leadership (including the CNO, CMO, CPO, and Operations executives), driving multi-million dollar clinical investments and translating high-level enterprise vision into measurable, sustainable operational impact.
Job description
Essential Duties & Responsibilities
Strategy & Vision
- Develops and executes the multi-year clinician experience strategy across all clinical disciplines (RN, PCT, SW, RD).
- Analyzes turnover, engagement, and exit data to identify systemic issues and design targeted interventions.
- Partners with senior leadership to align clinician experience initiatives with Village-wide strategic goals.
Program Development & Execution
- Leads high-impact programs designed to improve retention and economic mobility.
- Oversees efforts to standardize key facility roles to ensure role clarity, job satisfaction, and top-of-license practice.
- Manages the scaling and adoption of new clinical engagement programs, awards, and recognition initiatives.
Cross-Functional Leadership & Workflow Optimization
- Collaborates with People Services, Clinical Enterprise, Operations, and IT to advocate for workflow improvements and technology solutions (including AI enablement and automation) to reduce administrative friction and give time back to patient care.
- Effectively navigates matrixed structures to influence stakeholders and drive change management.
Voice of the Clinician
- Establishes and maintains continuous feedback loops.
- Ensures frontline input directly shapes corporate policy, tools, and training.
- Presents clinician insights and program outcomes concisely and coherently to executive stakeholders.
Ideal Candidate Profile & Qualifications
- Clinical & Strategic Credibility: Master's degree in Nursing (MSN), Healthcare Administration (MHA/MBA), or related field preferred; active RN licensure preferred.
- Enterprise Transformation Experience: Proven track record leading large-scale clinical, operational, or system-level transformation initiatives in complex healthcare organizations.
- Innovation & Systems Thinking: Demonstrated ability to evaluate emerging healthcare technologies, clinical AI use cases, and digital tools while designing seamless user journeys for frontline clinicians.
- Executive Presence & Influence: High emotional intelligence and persuasive communication skills capable of influencing C-suite stakeholders, multidisciplinary committees, and field leaders.
- Data-Driven Problem Solving: Strong analytical acumen with experience utilizing business intelligence, workforce metrics, and performance analytics to measure clinical and operational ROI.
Additional Requirements
- Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
- Deep empathy and understanding of the day-to-day realities, workflows, and challenges of clinic life for RNs, PCTs, SWs, and RDs.
- Self-directed; able to function independently and as a member of a team to foster a positive work environment.
- Strong written, verbal, and interpersonal communications skills, including the ability to listen effectively and communicate complex information to a diverse audience.
- Demonstrates collaborative and relationship-building skills; ability to interact positively with teammates at all levels of the organization and build coalitions.
- High emotional intelligence and change management expertise, with the ability to influence without direct authority.
- Demonstrates strengths in organizational, analytical, reasoning, critical thinking, and problem-solving skills.
Requirements
- Master's degree in Nursing (MSN), Healthcare Administration (MHA/MBA), or related field preferred
- Active RN licensure preferred
- Proven track record leading large-scale clinical, operational, or system-level transformation initiatives in complex healthcare organizations
- Demonstrated ability to evaluate emerging healthcare technologies, clinical AI use cases, and digital tools
- High emotional intelligence and persuasive communication skills
- Strong analytical acumen with experience utilizing business intelligence, workforce metrics, and performance analytics
- Commitment to and role model of DaVita’s values
- Deep empathy and understanding of clinic life for RNs, PCTs, SWs, and RDs
- Self-directed; able to function independently and as a member of a team
- Strong written, verbal, and interpersonal communications skills
- Demonstrates collaborative and relationship-building skills
- High emotional intelligence and change management expertise
- Strengths in organizational, analytical, reasoning, critical thinking, and problem-solving skills
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling Sessions
- Headspace Access
- Backup Child and Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.