Director, Collaborative Program Administration
Quest Diagnostics
Summary
The Director, Collaborative Program Administration is responsible for developing and cultivating long-term relationships with key stakeholders at both UPMC and Quest Diagnostics Venture, LLC. The role shields both entities from complexity and provides a single point of objective business support and provides key insights to both UPMC and Quest Diagnostics. The Director is a collaborative liaison who specifically navigates the operations of UPMC and Quest Diagnostics' landscape to the betterment of the QDV initiatives, manages effort, drives financial aspects, and advocates when necessary to see completion of projects for Quest Diagnostics Venture, LLC. The position is hybrid, as on-site presence is often required at both Quest and UPMC sites.
Job description
Responsibilities
- Identify new opportunities to develop strategies, tactics and projects to resource plans necessary to drive profitable growth of QDV.
- Develop relationships with business, laboratory leadership and key contacts at UPMC and Quest Diagnostics.
- Intimate understanding of the operational workings of the respective entities (UPMC/UPMC HP or Quest Diagnostics/QDV) to navigate complex project execution and optimization.
- Understanding and ability to gather and synthesize relevant data and insights to provide robust assessments of growth or optimization opportunities.
- Establish key market and performance indicators, at the direction and discretion of leadership, to monitor the relationship and own the development of necessary corrective action or remediation when opportunities arise.
- Monitor laboratory trends (i.e. technology, reimbursement) to inform strategic planning initiatives.
- Create and facilitate cross-functional committees to drive decision making required to adopt growth and optimization initiatives.
- Connect regularly with UPMC and QDV leadership and laboratory leadership continue to see and appreciate achievements and value of the role.
- Prepare and present quarterly updates at every QDV board meeting.
- Position will report into Quest Diagnostics Venture, LLC with a strong dotted to VP Laboratory Operations UPMC.
- Mandatory report out will be required at all QDV Board meetings.
- Goals and objectives will be decided upon by QDV leadership.
- Jointly conduct annual reviews.
Qualifications
Required Work Experience:
- Minimum of 8-10 years' experience in a high-volume laboratory customer service environment, direct or adjacent.
- Must have a global understanding of department functions.
Knowledge:
- Customer service background with proven ability to solve problems.
- Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing knowledge).
Skills:
- Strong presentation and executive presence; proven track record of gaining access and build trust with key leaders, able to articulate business needs and objectives.
- Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
- Ability to understand and articulate strengths, weaknesses, opportunities and threats in competitive offerings (SWOT analysis).
Local and regional travel required (25-30%).
Requirements
- Minimum of 8-10 years' experience in a high-volume laboratory customer service environment, direct or adjacent
- Must have a global understanding of department functions
- Customer service background with proven ability to solve problems
- Strong general business acumen, understanding financials and metrics (P&L, pricing, billing knowledge)
- Strong presentation and executive presence; proven track record of gaining access and building trust with key leaders
- Excellent interpersonal and communication skills, written and verbal
- Ability to understand and articulate SWOT analysis in competitive offerings
- Local and regional travel required (25-30%)
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.