Director, Copay & Affordability
Amgen
Summary
The Director, Copay & Affordability capabilities leads the team responsible for managing the design, implementation and ongoing operations of Amgen’s pharmacy benefit co-pay programs. This team also develops new solutions to address patient affordability needs. It is part of the Patient Access and Reimbursement team and reports to the Sr Director Patient Access Copay & Affordability.
Job description
Key Responsibilities
- Lead development and execution of Amgen patient affordability strategies in alignment with brand strategic imperatives and financial goals
- Manage the design, implementation and ongoing operations of all affordability programs (most notably co-pay but inclusive of coupons, evoucher, cash pay etc) finding opportunities for program enhancements and optimization, based on performance and operational metrics
- Conduct periodic copay and financial assistance market landscape and competitor benchmark assessments
- Proactive partnership with Brand team to ensure clarity on performance, progress and opportunities related to affordability programs given P/L impact of programs
- Partner with legal, compliance and safety on Patient Support Program review and approval
- Partner closely with Value & Access Insights and Analytics and Finance to support financial planning cycle
- Keep abreast of ever-changing market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other patient affordability solutions as needed
- Collaborate with Data & Insights to ensure consistent data management and reporting across programs
- Track and report key operational metrics, program performance metrics and financials to key partners
- Oversee team budget management and vendor relationships
- Manage resolution of customer issues
- Collaborate with PAR channel partners, marketing and sales to ensure pull through of Patient Affordability solutions
- Establish and maintain relationships with cross-functional partners including but not limited to: Value & Access, Marketing, Sales, Legal, Regulatory, Compliance, Data & Analytics
- Lead and develop direct reports, also implementing training/career development opportunities for team
- Build strong culture & embody ONE team approach across Patient Access & Reimbursement, Value & Access, Brand team and cross-functional partners
Basic Qualifications
- Doctorate degree and 4 years of marketing, sales management and/or payer experience
- Or Master’s degree and 7 years of marketing, sales management and/or payer experience
- Or Bachelor’s degree and 9 years of marketing, sales management and/or payer experience
Preferred Qualifications
- 5+ years of experience in the pharmaceutical or healthcare industries with experience in patient support, market access, marketing or related commercial function
- Copay Industry Knowledge & Experience – working knowledge of copay design, implementation and operations, understanding of available copay solutions, best practices and evolving market dynamics
- Customer centric – Ability to solution with the customer and patient experience in mind
- Anticipatory – Forward looking, ability to plan ahead
- Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
- Experienced leader - Experience leading cross-functional teams in a matrix environment; managing projects involving multiple functions and shared accountabilities
- Strong financial competence and analytical skills
- Strong communicator - Develops and delivers concise, relevant and well-supported briefings and adapts presentation content and style to audience
Requirements
- Doctorate degree and 4 years of marketing, sales management and/or payer experience
- Or Master’s degree and 7 years of marketing, sales management and/or payer experience
- Or Bachelor’s degree and 9 years of marketing, sales management and/or payer experience
- 5+ years of experience in the pharmaceutical or healthcare industries with experience in patient support, market access, marketing or related commercial function
- Copay Industry Knowledge & Experience – working knowledge of copay design, implementation and operations, understanding of available copay solutions, best practices and evolving market dynamics
- Customer centric – Ability to solution with the customer and patient experience in mind
- Anticipatory – Forward looking, ability to plan ahead
- Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
- Experienced leader - Experience leading cross-functional teams in a matrix environment; managing projects involving multiple functions and shared accountabilities
- Strong financial competence and analytical skills
- Strong communicator - Develops and delivers concise, relevant and well-supported briefings and adapts presentation content and style to audience
Benefits
- Retirement and Savings Plan
- Group medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program
- Stock-based long-term incentives
- Paid time-off plans
- Flexible work models
Company overview
Amgen Inc. is a leading American multinational biopharmaceutical company headquartered in Thousand Oaks, California, founded in 1980. As one of the world's largest independent biotechnology companies, Amgen specializes in discovering, developing, manufacturing, and delivering innovative human therapeutics. The company focuses on six key therapeutic areas: inflammation, oncology/hematology, bone health, cardiovascular disease, nephrology, and neuroscience. Amgen's portfolio includes blockbuster drugs such as Enbrel for autoimmune diseases, Prolia and XGEVA for osteoporosis, Repatha for cholesterol management, Otezla for psoriasis, and Neulasta for chemotherapy-induced neutropenia. With approximately 28,000 employees worldwide, Amgen operates as a component of both the Dow Jones Industrial Average and Nasdaq-100 indices. The company maintains a robust research and development pipeline with numerous clinical programs across various stages, leveraging cutting-edge biotechnology and human genetic data to address some of the world's most challenging diseases. Amgen's manufacturing capabilities span multiple global locations, and it distributes products through pharmaceutical wholesale distributors and direct-to-consumer channels.