Director, Engineering Business Operations

What You'll Do

• Define and own Engineering KPIs across delivery, quality, reliability, productivity, efficiency, organizational health, and investment.
• Build executive dashboards that reveal performance trends, emerging risks, improvement opportunities, and progress against business outcomes.
• Establish consistent measurement definitions, data sources, and practices across engineering organizations.
• Analyze performance patterns, identify root causes of inefficiency, and translate findings into clear recommendations and measurable improvement targets.
• Lead cross-organizational engineering excellence initiatives that improve software delivery, developer productivity, quality, reliability, and operational maturity.
• Create frameworks for assessing engineering maturity and benchmarking performance and practices internally and externally.
• Establish an organizational health framework covering structure, capabilities, leadership capacity, and workforce sustainability.
• Partner with Engineering leadership and HR to identify capability gaps, structural barriers, and future organizational needs aligned with product and business strategy.
• Develop prioritized organizational improvement plans with clear investment requirements, measurable outcomes, and mechanisms for assessing the effectiveness of change.
• Partner with Finance, HR, and Product on annual planning, budgeting, forecasting, and strategic workforce planning.
• Connect engineering investment, headcount, capacity, and cost with delivery performance and broader business outcomes.
• Evaluate resource allocation, organizational structure, location strategy, insourcing, outsourcing, and investment trade-offs to support leadership decisions.
• Translate Engineering strategy into measurable objectives, initiatives, and execution plans, driving priority work from concept through completion.
• Coordinate complex initiatives across engineering organizations, products, and functions while addressing barriers and competing priorities.
• Design and lead the Engineering Leadership Team's operating cadence, including business reviews, strategy reviews, KPI reviews, planning, governance, and performance assessments.
• Provide leaders with timely, decision-ready insight into priorities, risks, accountability, and organizational performance.

What You Bring

• 10+ years of progressive experience in Engineering Operations, Business Operations, Strategy and Operations, Finance, or organizational transformation within a complex technology organization.
• A bachelor's degree and a graduate degree in engineering, business, or an equivalent field.
• Experience leading large-scale or enterprise transformation from strategy through execution, delivering measurable improvements in performance, efficiency, or business outcomes.
• Strong understanding of modern software engineering organizations and the ways engineering effectiveness can be measured.
• Exceptional analytical capability, with the ability to turn complex datasets into clear, actionable executive insight.
• Demonstrated success developing KPI frameworks, executive dashboards, and performance management processes.
• Strong financial and business acumen, including experience with budgets, workforce planning, investment decisions, or business cases.
• Success leading complex, cross-organizational initiatives without relying on direct authority.
• Ability to move confidently between detailed analysis and executive-level strategic conversations.
• Proven ability to influence senior leaders and navigate complex organizational dynamics.

What Sets You Apart

• Independent judgment: You form a clear point of view, challenge assumptions constructively, and help leaders make stronger decisions.
• Clarity in ambiguity: You bring structure to complex questions and give teams a practical path forward.
• Outcome orientation: You define success in measurable terms and maintain focus on meaningful organizational and business results.
• Constructive influence: You build alignment across competing priorities while keeping difficult decisions moving.
• Personal accountability: You take ownership from initial insight through execution and sustained improvement.