Director Epic Clinical Application

This individual is responsible for ensuring that clinical technologies are aligned with care delivery priorities, support provider efficiency, and contribute to improved patient outcomes and safety. The Director partners closely with operational, clinical, and executive stakeholders to translate organizational goals into actionable technology strategies that advance evidence-based practice, clinical excellence, and integrated care.

Functional Accountabilities

• Enterprise Leadership & People Management – Provide strategic leadership and direction for the Epic Applications team, fostering a culture of accountability, innovation, and professional growth. Ensure the team is structured and resourced to meet the evolving needs of the organization.
• Talent Development & Succession Planning – Build a high-performing leadership pipeline, mentoring managers and senior staff to enhance expertise, drive engagement, and prepare for future leadership roles.
• Incident, Change & Release Management Oversight – Provide executive oversight for incident resolution, major system updates, and change control processes, ensuring minimal disruption and maximum operational stability.
• Strategic Roadmap & Portfolio Management – Develop and oversee the multi-year Epic application roadmap, ensuring alignment with enterprise initiatives, regulatory requirements, and industry best practices.
• Epic Strategy & System Ownership – Serve as the enterprise owner of Epic applications, setting the strategic vision for optimization, innovation, and alignment with the hospital’s clinical, operational, and financial goals.
• Clinical & Operational Partnership – Align Epic capabilities with clinical and operational priorities, ensuring technology solutions are effectively supporting patient care delivery, revenue cycle optimization, and workforce efficiency.
• Vendor Management & Strategic Partnerships – Serve as the executive point of contact for Epic and other key technology vendors, ensuring alignment with contractual obligations, system updates, and industry advancements.
• Data-Driven Decision Making & Analytics Enablement – Champion the use of Epic data and analytics to inform strategic decisions, drive operational efficiency, and improve patient outcomes. Partner with enterprise analytics teams to enhance Epic’s role in predictive modeling and population health initiatives.
• Enterprise Governance & Executive Collaboration – Establish and lead Epic governance structures, working closely with executive leaders to define priorities, drive investment decisions, and ensure technology solutions enhance patient care and operational efficiency.
• Risk Management & Regulatory Compliance – Oversee Epic application compliance with HIPAA, CMS, Joint Commission, and other regulatory mandates, proactively mitigating risks related to system integrity, security, and patient safety.
• Enterprise Communication & Stakeholder Engagement – Develop and execute executive-level communication strategies, ensuring transparent, consistent messaging around system initiatives, enhancements, and organizational impact. Serve as the primary Epic liaison for key hospital stakeholders, including the C-suite.
• Change Leadership & Organizational Transformation – Act as a change agent, driving digital transformation initiatives that maximize adoption, usability, and value realization across all Epic modules. Partner with operational and clinical leaders to integrate technology into care delivery and administrative workflows.
• Budget & Financial Stewardship – Oversee and manage a multi-million dollar portfolio for Epic applications, ensuring cost-effective decision-making, resource allocation, budget oversight and return on investment for technology initiatives.
• Optimization & Continuous Improvement – Lead a continuous optimization strategy, leveraging Lean, Six Sigma, and data-driven methodologies to streamline workflows, enhance system performance, and improve end-user experience.
• Thought Leadership & Industry Engagement – Represent Children’s National in external forums, sharing insights on Epic optimization, innovation, and the evolving role of EHRs in pediatric care.