Director, Field Effectiveness, Rare Disease and Oncology
Amgen
Summary
The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.
Job description
In this vital role the Director, Field Effectiveness will have responsibility for leading a team instrumental in driving commercial success by enabling, advising, and supporting the sales force to achieve performance efficiency through driving insights, excellence, and efficiency.
Strong preference for flexible commuter role to Deerfield, IL or Thousand Oaks, CA office. You will work on-site 2 to 3 days a week. Remote option will be considered. This position reports to the Executive Director, US Field Excellence.
- Accountable for program management and oversight of functional plan and execution of all field effectiveness programs and initiatives
- Develop department’s organizational design, roles and responsibilities, and goals and objectives to deliver outstanding Field Effectiveness capabilities
- Lead/ co-lead special initiatives and projects (e.g. sales force size & structure, launch readiness)
- Actively monitor field performance and execution; identify issues/ opportunities and recommend solutions
- Facilitate coordinating execution and pull-through of field force projects – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.
- Lead and develop a team, and providing them with mentorship, coaching, and training
- Collaborate with the broader GCCI (Global Commercial Capabilities & Innovation) organization to ensure alignment and support to deliver timely and accurate field effectiveness processes and deliverables
- Monitor industry trends and marketplace to stay ahead of competition, improving and evolving capabilities to adapt to changing business needs
The Field Effectiveness team focuses on opportunities such as:
- Proactively monitor business performance and execution; identify issues/opportunities and recommend solutions/course correction tactics as needed
- Optimizing the field insight process, ensuring efficient and high-quality reporting
- Lead cross-functionally to drive improvements in field force effectiveness, including digital tools
- Provide guidance and expertise to cross-functional teams on field force activities, from prior experience and based on current industry trends and advancement
- Serve as liaison to the operational delivery teams for escalation of support needs, new projects, or new process recommendations to ensure field satisfaction
- Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)
Requirements
- Doctorate degree and 4 years of sales analytics and/or field effectiveness experience
- Or Master’s degree and 8 years of sales analytics and/or field effectiveness experience
- Or Bachelor’s degree and 10 years of sales analytics and/or field effectiveness experience
- At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources
Benefits
- Health insurance
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Retirement and savings plan
- Flexible spending accounts
- Discretionary annual bonus
- Sales-based incentive plan
- Stock-based long-term incentives
- Paid time off
Company overview
Amgen Inc. is a leading American multinational biopharmaceutical company headquartered in Thousand Oaks, California, founded in 1980. As one of the world's largest independent biotechnology companies, Amgen specializes in discovering, developing, manufacturing, and delivering innovative human therapeutics. The company focuses on six key therapeutic areas: inflammation, oncology/hematology, bone health, cardiovascular disease, nephrology, and neuroscience. Amgen's portfolio includes blockbuster drugs such as Enbrel for autoimmune diseases, Prolia and XGEVA for osteoporosis, Repatha for cholesterol management, Otezla for psoriasis, and Neulasta for chemotherapy-induced neutropenia. With approximately 28,000 employees worldwide, Amgen operates as a component of both the Dow Jones Industrial Average and Nasdaq-100 indices. The company maintains a robust research and development pipeline with numerous clinical programs across various stages, leveraging cutting-edge biotechnology and human genetic data to address some of the world's most challenging diseases. Amgen's manufacturing capabilities span multiple global locations, and it distributes products through pharmaceutical wholesale distributors and direct-to-consumer channels.