Director, Field Intelligence Strategy & Governance

Job Description Summary

The US Insights & Analytics (I&A) organization engineers the optimal decision environment for the US business by orchestrating, integrating, and synthesizing insights and analytics across therapeutic areas, functions, and the enterprise. Enterprise I&A drives enterprise decision environments through integrated executive analytics and portfolio insights that enable the organization to prioritize investments, track performance, and shape strategic direction.

The Director, Field Intelligence Strategy & Governance leads the strategy, governance, prioritization, and continuous evolution of field intelligence capabilities that enable effective field decision making, planning, measurement, and execution support. The Director partners across Insights & Analytics, field functions, and Strategy, Platforms & Technology (SPT) to define, govern, and prioritize the analytics, insights, measurement, workflow, and decision-support requirements required to support an integrated field orchestration ecosystem. The Director serves as the business owner for field intelligence frameworks, analytics requirements, governance processes, capability roadmaps, and reusable enterprise assets that improve alignment, adoption, scalability, and business value realization.

Key Responsibilities

• Owns field intelligence capability strategy, standards, analytics requirements, measurement frameworks, governance processes, prioritization frameworks, capability roadmaps, and enterprise field intelligence assets.
• Accountable for consolidating and prioritizing field-related analytics, insights, measurement, workflow, and decision-support requirements across Insights & Analytics and translating those requirements into an integrated capability roadmap.
• Serves as the primary Insights & Analytics coordination point with Strategy, Platforms & Technology (SPT) for field intelligence, CRM analytics, field orchestration analytics, and field decision-support requirements.
• Does not own field strategy, customer engagement strategy, brand strategy, field execution, CRM platforms, field orchestration platforms, product engineering, workflow technologies, or technology delivery.
• Operates within a globally integrated capability model and shares accountability with HYD counterparts for advancing field intelligence capabilities through common standards, coordinated roadmaps, reusable assets, and shared outcomes.

Essential Requirements

• Minimum 8+ years of experience in field analytics, commercial analytics, CRM, sales operations, field effectiveness, business strategy, or related disciplines.
• Bachelor's degree required. Advanced degree in Business, Analytics, Data Science, Marketing, Healthcare, Life Sciences, or a related field preferred.
• Experience translating business objectives into scalable analytics, workflow, and technology capabilities.
• Experience establishing governance frameworks, standards, business rules, or measurement methodologies.
• Strong track record partnering with business, analytics, data, and technology organizations.
• Experience leading cross-functional initiatives within complex matrix organizations.
• Experience supporting CRM, field planning, commercial execution, field effectiveness, or field enablement capabilities.
• Experience managing capability roadmaps, backlogs, prioritization processes, or agile delivery partnerships.

Desirable Requirements

• Experience within pharmaceutical, biotechnology, healthcare, or life sciences organizations.
• Experience supporting CRM, field orchestration, deployment, field effectiveness, commercial capabilities, or customer engagement operations.