Director, Global Medical Information

The Opportunity

We are seeking a strategic and experienced professional to join our team as Director of Medical Information. This role will lead the delivery of timely, accurate, and evidence-based Medical Information to healthcare professionals (HCPs), patients, and caregivers. As a key member of the Medical Affairs team, you will provide therapeutic-area leadership across the Medical Information lifecycle, including strategy, scientific content, launch readiness, contact-center operations support, and customer inquiry management.

The role will lead Medical Information related scientific and operational priorities; translate customer insights into actionable recommendations; and partner with cross-functional and regional stakeholders to ensure aligned, high-quality Medical Information support. The Director will also support Medical Information activities at scientific congresses. The role will report to the Head of Medical Information within Global Medical Excellence.

Responsibilities

• Develops and executes Medical Information strategy and therapeutic-area priorities for assigned therapeutic area in alignment with Medical Strategy leads, regional Medical Information teams, and other key stakeholders.
• Owns the Medical Information content plan, including the development, review, approval, deployment, and maintenance of standard response letters, custom response letters, FAQs, inquiry response guidance, and special handling instructions.
• Collaborates with Clinical Operations, Clinical Development, Biology, Medical Strategy and other internal stakeholders to interpret emerging evidence, identify information needs, and inform content priorities.
• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.
• Coordinates with regional leads to support localization, regional review, and country implementation of global medical information resources.
• Supports the management of unsolicited inquiries from healthcare professionals, patients, caregivers, ensuring responses are accurate, compliant and timely.
• Serves as medical reviewer for therapeutic-area materials through the Medical, Legal and Regulatory (MLR) process, ensuring that materials support evidence-based communication and comply with company policies, industry standards, and applicable regulatory requirements.
• Partners with the MICC lead and Medical Information vendors on agent training, content deployment, response quality, and inquiry escalation.
• Contributes to vendor performance reviews and corrective actions within the role's therapeutic-area scope.
• Monitors and analyzes inquiry trends to identify opportunities for operational improvements and inform the medical strategy.
• Monitors relevant scientific publications, clinical trial results, and treatment developments to inform Medical Information strategy, content updates and training.
• Provides Medical Information support for congresses, including developing resources, staffing Medical Information booths and responding to HCP inquiries.
• Contributes to the development and maintenance of internal SOPs and processes to ensure compliance with regulatory requirements and industry standards.
• Provides support for other Medical Affairs projects as needed.

Required Skills, Experience and Education

• Advanced degree in scientific or medical discipline; doctoral degree preferred (PharmD, MD, PhD).
• 10+ years relevant experience.
• Experience in oncology therapeutic area and demonstrated ability to critically evaluate clinical trial data and communicate complex scientific information.
• Proven experience in medical information within the pharmaceutical or biotechnology industry.
• Excellent verbal and written communication skills.
• Experience creating, reviewing and managing scientific content for diverse audience.
• Strong organizational, problem-solving and project management skills.
• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.
• Knowledge of regulatory guidelines related to medical information and safety reporting.
• Proficiency in medical information databases, content management systems and other relevant software tools.
• Experience with Veeva PromoMats advantageous.
• Ability to effectively negotiate and collaborate with internal stakeholders and external partners.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.
• Self-motivated with ability to make sound decisions and adapt to changing priorities.
• Experience in managing medical information vendors.
• Willingness to travel, approximately 10-20%.

Preferred Skills

• Minimum of 8 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry.
• Experience in the lung cancer therapeutic area strongly preferred.