Director, Global Supply Chain and Process Excellence - Clinical Specialty Services

Position Summary

Leads the global Sales and Operations Planning process across the Clinical & Specialty Services network, ensuring effective design, rollout, governance, and execution. Responsible for maintaining a single, trusted view of network capacity and demand, driving data accuracy, and enabling informed decision-making. Oversees network-level data analysis, metrics, and reporting to enhance visibility and performance across sites.

The Role

• Own the network Sales and Operations Planning (S&OP) process end to end, including design, documentation, deployment, and sustainability of a standard CSS S&OP cycle.
• Lead and facilitate global S&OP meetings, ensuring preparation, decision-making, and follow-up actions are completed to standard.
• Maintain governing procedures, templates, calendars, and training to institutionalize the process across leadership changes.
• Manage the network capacity model, maintaining validated capacity data by site, value stream, and constraint.
• Communicate capacity and constraints to commercial and operational teams to align quoting and scheduling with reality.
• Oversee CSS planning and scheduling tools and their adoption across sites.
• Lead the vision for supply chain systems and guide team members responsible for process maintenance and updates.
• Drive demand and supply reconciliation, improving forecast accuracy and ensuring resources align with real demand.
• Consolidate and evaluate site capital requests, supporting prioritization and business case development.
• Define and manage network-level supply chain metrics and reporting standards.
• Design and sustain the CSS control tower for real-time performance visibility and exception management.
• Collaborate with IT, Digital, and Process Excellence teams to ensure data integrity and automation.
• Apply analytics and artificial intelligence to enhance planning accuracy and efficiency.
• Represent global supply chain in network forums and support integration of new sites and capacity readiness.
• Ensure compliance with Good Manufacturing Practice (GMP), data integrity, and quality system requirements.
• Develop planning capability across the network through coaching and standard setting.
• Perform all other duties as assigned.

Minimum Requirements

• Bachelor's degree in Supply Chain, Engineering, Business, Life Sciences, or related field.
• Minimum 10 years of supply chain, planning, or operations experience.
• Minimum 5 years leading multi-site or network planning in a GMP environment.
• Experience owning a formal S&OP or Integrated Business Planning process.
• Experience designing and rolling out planning processes across multiple sites.
• Proven ability to build and manage capacity models.
• Strong analytical, data modeling, and reporting capabilities.
• Ability to influence cross-functional teams without direct authority.
• Willingness to travel across the network, including internationally.

Preferred Skills & Background

• Advanced degree in a related discipline.
• APICS CPIM, CSCP, or equivalent certification.
• Lean Six Sigma certification.
• Experience with Power BI or similar analytics platforms.
• Experience with JD Edwards, SupplyFlex, Workfront, or similar systems.
• Capital planning and business case development experience.
• Clinical supply, pharmaceutical, or CDMO industry experience.
• Experience implementing control tower reporting environments.
• Knowledge of AI-driven planning and predictive analytics.
• Proficiency with Microsoft 365, SharePoint, ERP planning systems, and reporting tools.