Director, IT Business Partner and Product Manager

Introduction to Role

Shape the digital products that enable clinical operations teams to deliver cell therapies to patients. In this dual role, you will connect strategic priorities with technology execution to create tools that clinicians and treatment centers trust.

As the senior IT Business Partner, you will build strong relationships with Clinical Operations leaders, understand their workflows and constraints, and translate needs into pragmatic digital solutions. As Product Manager, you will own the vision, roadmap and backlog for the products that power cell therapy delivery, spanning Cell Orchestration, the Treatment Center Portal and Order Case Management, working hands-on with engineering teams in the US and India and with contractor partners.

Accountabilities

• Business Partnership: Serve as the senior IT partner for Clinical Operations, developing a deep understanding of processes and goals, maintaining a clear shared view of priorities, and influencing decisions that unlock patient and business impact.
• Strategy to Solution: Translate complex operational needs into clear requirements and robust digital solutions. Shape business cases, recommend build/buy/reuse options, and secure alignment and funding to deliver outcomes.
• Product Ownership: Own the product vision, roadmap, backlog and release plan for Cell Orchestration, the Treatment Center Portal, Order Case Management and related capabilities, ensuring the products solve real problems end to end.
• Prioritization and Delivery: Set priorities with business stakeholders and engineering. Partner with architects and delivery teams to release high-quality features on time and within budget, continuously improving speed and reliability.
• Experience Advocacy: Represent the voice of treatment centers, clinical site staff and patients in product decisions. Use feedback, usage data and adoption metrics to refine user journeys and remove friction.
• Value and Metrics: Define success measures for each product, track adoption and outcomes, and report value delivered to business and IT leadership, using data to guide investment and iteration.
• Change and Adoption: Plan and execute communication, training and support so new products and releases land smoothly with clinical operations users and treatment centers, accelerating time to value.
• Cross-Team Collaboration: Work closely with adjacent product areas such as Slot Management, Command Center and Global Supply Chain, and with Enterprise Architecture and Data and Insights, to ensure solutions fit together across the patient journey.
• Compliance and Quality: Ensure products meet validation, data integrity, privacy and cybersecurity requirements for regulated clinical and patient-related processes, building trust through rigorous quality.
• Partner Management: Lead contractor and system integration partners to agreed outcomes, quality and cost, fostering transparent ways of working and continuous improvement.

Essential Skills/Experience

• Bachelor's degree in Computer Science, Information Systems, Engineering, a life science, or a related field.
• 12+ years of experience in IT or digital delivery, including significant experience as a business partner, product manager or product owner.
• Experience supporting clinical operations, clinical supply, or a similar regulated life sciences function.
• Proven ability to build trusted relationships with senior business stakeholders and to turn their needs into prioritized digital solutions.
• Strong product management skills: roadmaps, backlog management, user stories, release planning and measuring product value.
• Experience working with agile engineering teams, including distributed teams and contractor partners.
• Working knowledge of GxP, computer system validation, data integrity, and data privacy and security requirements.
• Excellent communication skills, with the ability to explain technology topics to business and executive audiences.

Desirable Skills/Experience

• Advanced degree (MS or MBA) in a relevant field.
• Experience in cell and gene therapy, including patient scheduling, treatment center onboarding, order management or chain-of-identity and chain-of-custody.
• Experience with Salesforce-based platforms, portals, case management or integration platforms.
• Experience supporting a commercial product launch and the move from clinical to commercial operations.
• Product management or agile certification.