Director, Logistics Operations

Position Summary

The Director, CDC 1 Operations provides strategic and operational leadership for CDC 1. The role is accountable for safe, compliant, reliable, and cost-effective inbound, warehousing, value-added services, inventory management, order fulfillment, and outbound distribution. The Director leads internal teams and third-party logistics providers, drives continuous improvement and cost reduction, and develops capacity and investment plans to support future growth and customer needs.

Essential Duties and Responsibilities

Operational Leadership

• Lead end-to-end CDC 1 operations, including receiving, storage, replenishment, picking, packing, value-added services, and shipping.
• Ensure inbound and outbound operations meet safety, quality, service, accuracy, and delivery expectations.
• Identify constraints, manage escalations, and maintain effective routines for peak periods, launches, and disruptions.

Third-Party Logistics Management

• Manage 3PL relationships, service-level expectations, performance scorecards, and escalation processes.
• Hold providers accountable for safety, quality, delivery, cost, staffing, productivity, and contractual commitments.
• Partner with Procurement, Finance, Quality, and Legal on commercial reviews, corrective actions, and improvement plans.

Value-Added Services

• Oversee applicable labeling, packaging, kitting, configuration, inspection, rework, and other product-specific services.
• Ensure services are properly planned, staffed, documented, and executed to approved quality and work-instruction requirements.
• Evaluate new requests and improve capacity, cost, quality, and turnaround time.

Cost, Productivity, and Budget Management

• Develop and manage the operating budget, forecasts, financial controls, and cost-reduction commitments.
• Improve labor, space, equipment, packaging, transportation, and 3PL productivity without compromising safety, quality, or service.
• Prepare business cases for capital, automation, technology, and facility investments.

Strategic Planning and Growth

• Develop multi-year capacity and operating plans based on volume, product mix, inventory, acquisitions, and business growth.
• Assess labor, storage, dock, equipment, technology, and throughput requirements and maintain a prioritized improvement roadmap.
• Develop contingency and business-continuity plans for operational, facility, technology, labor, and transportation risks.

Safety, Quality, Inventory, and Compliance

• Ensure compliance with applicable company policies, quality-system requirements, work instructions, trade requirements, and regulatory obligations.
• Maintain effective inventory accuracy, traceability, cycle-counting, discrepancy-resolution, and product-handling controls.
• Partner with Safety and Quality teams on audits, investigations, corrective actions, and risk reduction.

Continuous Improvement and Technology

• Use data, root-cause analysis, Lean principles, standard work, and performance metrics to improve flow and eliminate waste.
• Sponsor improvements to safety, quality, service, productivity, inventory accuracy, storage density, and customer experience.
• Ensure warehouse systems, reporting, automation, and material-handling solutions support scalable operations.

People Leadership and Communication

• Build, coach, and develop a high-performing CDC leadership team with clear accountability and succession plans.
• Ensure appropriate staffing, training, cross-training, engagement, and workforce planning.
• Communicate performance, priorities, risks, and recovery plans to senior leaders and cross-functional partners.

Education and Experience

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, Engineering, or a related field required; master's degree preferred.
• Ten or more years of progressive leadership experience in warehousing, distribution, supply chain, logistics, or related operations.
• Demonstrated experience leading large-scale operations and managing 3PL performance, budgets, service levels, and strategic plans.
• Experience with warehouse management systems, operational reporting, capital planning, and continuous improvement.
• Medical-device or other regulated-industry experience preferred.
• Strong leadership, financial, analytical, negotiation, communication, and change-management skills.

Key Success Measures

• Safety, quality, compliance, and inventory accuracy.
• Inbound processing, outbound delivery, order-cycle time, and customer service.
• Budget performance, validated cost savings, labor productivity, and 3PL service levels.
• Capacity readiness, value-added service performance, employee development, and completion of strategic initiatives.