Director, National Medical Value & Outcomes Liaisons (MVOLs)

This leader sets direction for medical account strategy and execution across the portfolio and pipeline, ensuring National MVOLs deliver timely, evidence-based clinical, economic and humanistic value engagements that support informed access, management and purchase-based decisions. The role partners closely with U.S. Medical, Health Outcomes, Epidemiology, Implementation Science, R&D, Market Access, ViiV Corporate Accounts Team (VCAT), ViiV Corporate Accounts Reimbursement Team (VCART), and other field medical leaders to provide a seamless and compliant customer experience.

Leadership and People Development

• Lead, coach, mentor and develop the National MVOL team to achieve high levels of scientific engagement, medical account leadership, performance and professional growth
• Recruit, develop and retain key talent, building a diverse, inclusive and high-performing organization with a strong succession and capability plan
• Provide clear direction, prioritization and performance expectations, translating Medical Affairs strategy into measurable team objectives and account-level impact
• Develop team members through coaching, candid feedback, development planning and stretch opportunities that strengthen capability and readiness for future roles
• Model strong people leadership, sound judgment, accountability and resilience in a fast-paced, evolving healthcare environment
• Build an operating model that promotes consistent execution, continuous improvement, knowledge sharing and best-practice adoption across national and regional medical account teams

National Medical Account Strategy and Execution

• Own the direction, integration and execution of the National MVOL strategy, medical account plans, tactics and resource allocation across prioritized national and strategic accounts
• Ensure account plans are grounded in customer evidence needs, access and reimbursement dynamics, portfolio priorities, pipeline readiness and the evolving U.S. healthcare ecosystem
• Provide oversight of high-impact scientific and value engagements with medical influencers and decision makers, including C-suite and D-suite stakeholders
• Ensure the team appropriately supports formulary and population-health decision making through transparent, balanced and timely communication of clinical, economic and humanistic evidence
• Guide engagement on near-term pipeline assets to understand customer priorities, evidence gaps and planning needs while informing future access and value strategies
• Use scientific, customer and performance data to identify opportunities, remove barriers and strengthen execution across the national account landscape

Cross-Functional and Matrix Leadership

• Partner with Market Access and customer-facing account leaders to establish clear roles, coordinated account strategy and appropriate medical/commercial ways of working that preserve Medical independence and create a seamless customer experience
• Align with U.S. Medical, R&D, Health Outcomes, Epidemiology, Implementation Science and other matrix partners to bring fit-for-purpose expertise and solutions to complex customer needs
• Work with field medical leaders to ensure continuity of account relationships, coordinated stakeholder engagement and clear ownership across national, regional and local account levels
• Influence Medical Affairs and cross-functional decisions by bringing forward actionable medical voice-of-the-customer insights, marketplace trends and evidence needs
• Lead or contribute to functional and cross-functional initiatives that strengthen field medical capabilities, operating effectiveness and business impact

Scientific, Marketplace and Customer Leadership

• Maintain and ensure team expertise in HIV, ViiV medicines and pipeline assets, health outcomes and economic evidence, treatment and prevention strategies, and relevant competitive dynamics
• Develop and maintain a deep understanding of the U.S. healthcare ecosystem, including payer and health-system dynamics, reimbursement, benefit design, population health, quality measures, healthcare informatics and evolving evidence expectations
• Ensure robust engagement with external experts and population-based decision makers to gather insights, assess collaborative opportunities and advance high-quality scientific exchange
• Oversee appropriate identification and facilitation of evidence-generation and real-world evidence opportunities in partnership with internal research teams
• Act with urgency, uphold commitments and ensure customer needs are addressed through the appropriate medical and scientific resources

Performance, Capability and Operational Excellence

• Establish meaningful performance indicators that evaluate the quality, impact and strategic value of medical account engagement, not activity alone
• Analyze team, account and marketplace data to generate actionable insights and adjust priorities, deployment and capability plans
• Ensure National MVOLs are trained and field-ready on scientific content, value evidence, account planning, executive engagement and core industry compliance standards
• Champion disciplined account planning, insight documentation, follow-through and knowledge sharing while simplifying processes that do not advance customer, patient or business outcomes
• Partner across Medical Affairs to develop resources and scalable approaches that improve execution and reduce unnecessary duplication

Culture, Compliance and Quality

• Model and foster a high-integrity, speak-up culture that encourages open dialogue, diversity of thought, psychological safety and an inclusive working environment ambitious for patients
• Ensure all field medical activities comply with applicable laws, regulatory guidelines, company policies and Medical Affairs standards, including documentation and appropriate separation of medical and commercial activities
• Maintain the highest standards of scientific rigor, ethical conduct and quality in internal and external engagements
• Provide appropriate leadership and escalation for risk management, customer concerns and operational issues affecting the National MVOL team