Director of Alumni Outreach, Engagement & Technology Support

General Function

The Director of Alumni Outreach, Engagement and Technology Support develops and implements a comprehensive alumni engagement program that offers long term support, participation in events and programs and opportunities to give back. The program strengthens alumni loyalty, dedication, and support for Meadows Behavioral Healthcare (MBH).

Technology and Outcomes

The Director leverages technology to strengthen alumni engagement and provide post-treatment outcomes that support alumni healing and advance MBH's goal of leadership in measurement-based care. Director will also be proficient in Salesforce, leveraging the power of the tool for maximum engagement. Director will be a key stakeholder in the new ERP Technology platform.

Alumni Events and Relationships

Working closely with Business Development and Marketing, the Director plans and oversees alumni activities in targeted regions nationwide to strengthen engagement and connections. The Director also grows the alumni association by developing, strengthening, and maintaining collaborative relationships with all MBH programs and the alumni community. Events will include live, virtual and retreat-style engagements.

Facility and Continuing Care Support

The Director and team work closely with facilities and MOCs to maintain coverage for commencement, lectures, and continuing care.

Leadership and Community Visibility

The Director represents the alumni team in Senior Leadership meetings and partners with the leadership team to develop and implement initiatives that increase the company's visibility in the surrounding community. Director will support and build the MBH presence in TPAS.

CCL Collaboration

As an integrated member of the CCL team, the Director collaborates on all events and outreach KPIs and supports alumni seeking to return to treatment as well as provide hands on support at events in the region.

Essential Duties and Responsibilities

• Provides vision, leadership, and oversight to provide strategic business plans based on each program and execute the vision and strategies of MBH related to alumni engagement.
• Engages alumni through consistent and positive communication using electronic, print, exceptional customer service, and meaningful opportunities for volunteerism, service, personal and professional development, and events and programs.
• Manages alumni and patient engagement plans to build life-long connection and facilitate continued engagement and support for the MBH brand.
• Develops and executes plans and activities for alumni groups and develops strategies for the success of each MBH Campus, and supports their AMA Blocking, events and activities. Organized outreach campaigns, coordinating events, and budgeting.
• Works to ensure alumni records are current in order to locate and connect with them.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
• Builds alumni events in online event system, including registration payment, and confirmation e-mails. Maintains alumni event email schedule and prepares and sends initial e-mail notice of event and follow-up reminders.
• Develops and implements plans for Recovery Month activities on campus for patients and through email/online/social media engagement for alumni.

Qualifications: Education and Experience

Experience: successful experience in alumni relations, which includes an acknowledged work history showing creative productivity.

Skills: Strong verbal and written communication skills are required, with public speaking skills preferred. Excellent interpersonal skills are required. Demonstrated ability in motivating volunteers is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Computer literacy, particularly in word processing and using databases, is preferred. Ability to collaborate and resolve conflict is essential.

Other: The scope of the job frequently requires travel and attendance at evening and/or weekend activities, meetings, events, seminars and workshops.