Director of Assessment & Referral

Summary

The Director of Assessment and Referral directs, implements, and coordinates the referral and admissions process, assuring smooth and orderly admissions into the hospital. Receives incoming inquiry calls, assesses patients for admission, and makes appropriate referrals. Supervises and provides direction to the Assessment and Referral department while working with other members of the leadership team to ensure outstanding customer service and quality care. The Director ensures compliance for quality patient care and compliance with Joint Commission standards, CMS, state health department and all other regulatory standards. The director also participates in business development activities as needed.

Job description

Requirements

• Master's Degree in Psychology, Sociology, or a related field required.
• License counselor, therapist or registered nurse preferred.
• Licensed Registered Nurse preferred.
• Supervisory experience preferred.
• Current CPR and Handle with Care (HWC) certifications, or must obtain within three (3) weeks of date of hire.
• Ability to assess the physical, emotion, and psychological needs of patients.
• Ability to determine suitability of admission to the hospital based on clinical and financial criteria.
• Ability to prioritize and assign tasks and hold staff responsible for their completion.
• Ability to utilize computer generated reports to analyze data and make decisions.
• Ability to make independent and responsible decisions.
• Good knowledge of admitting and insurance verification.
• Must have ability to work in a fast paced environment with frequent interruptions.
• Effective verbal and written communication skills are required to communicate with patients, families, referral sources, community agencies, and staff.
• Knowledge of telephone etiquette is required.
• Must be able to interact with patients, physicians, families and hospital personnel in a professional and courteous manner.

Benefits

• Challenging work environment
• Competitive compensation
• Generous paid time off
• Medical, dental, vision insurance
• Prescription drug plans
• 401(k) with company match
• Career development opportunities
• Educational tuition reimbursement

Company overview

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.