Director of Emergency & Crisis Services
Crossroads Community Services Board
Summary
The Director of Emergency and Crisis Services is responsible for the overall coordination, operation, and delivery of mental health and substance use crisis services to individuals throughout Planning District 14. This position provides leadership, clinical oversight, and supervision to Emergency Services staff and is responsible for ensuring crisis services are delivered in a timely, effective, and person-centered manner. The Director also supports program operations, staff development, regulatory compliance, and coordination with community partners involved in behavioral health crisis response.
Job description
General Description
The Director of Emergency and Crisis Services is responsible for the overall coordination, operation, and delivery of mental health and substance use crisis services to individuals throughout Planning District 14. This position provides leadership, clinical oversight, and supervision to Emergency Services staff and is responsible for ensuring crisis services are delivered in a timely, effective, and person-centered manner. The Director also supports program operations, staff development, regulatory compliance, and coordination with community partners involved in behavioral health crisis response.
Responsibilities and Duties
- Plan, develop, coordinate, and oversee mental health and substance use emergency services.
- Coordinate staffing schedules, including after-hours, weekend, holiday, and on-call coverage.
- Provide direct crisis intervention, diagnostic evaluations, follow-up services, and backup clinical supervision as needed.
- Ensure clinical documentation and case records are completed accurately and in accordance with agency policies and regulatory requirements.
- Monitor staff documentation and record-keeping practices.
- Review and oversee monthly program statistics and reporting requirements.
- Develop and provide in-service training and community education related to Emergency Services.
- Build and maintain relationships with community agencies, hospitals, law enforcement, courts, and other service partners.
- Represent Crossroads CSB at local, regional, and state meetings related to Emergency and Crisis Services.
- Collaborate with agency leadership regarding behavioral health programs and service delivery.
- Provide clinical supervision and consultation to Emergency Services clinical staff.
- Complete employee performance evaluations and support staff development.
- Assist with recruitment, hiring, performance management, disciplinary actions, and other personnel-related responsibilities.
- Implement changes in Virginia mental health laws and ensure Emergency Services practices remain compliant.
- Monitor program activities and complete required reporting related to the Performance Contract and other accountability measures.
Knowledge
- Mental health disorders, developmental disabilities, and substance use disorders.
- Crisis assessment, intervention, stabilization, and clinical treatment.
- Clinical assessment and diagnosis.
- Psychotropic medications and their potential effects.
- Emergency Services program development, administration, and supervision.
- Individual, group, and family counseling.
- Program monitoring and evaluation.
- Personnel management and staff supervision.
- DSM-5 diagnostic criteria and application.
- Effective leadership principles.
- Virginia mental health laws and applicable regulatory requirements.
- HIPAA privacy and security requirements.
Skills
- Written and verbal communication.
- Clinical and crisis assessment.
- Crisis intervention and stabilization.
- Staff supervision and leadership.
- Problem-solving and decision-making.
- Time management and managing multiple priorities.
- Program development and strategic planning.
- Financial and operational management.
- Collaboration with individuals, families, staff, and community organizations.
Requirements
- Graduate-level degree in psychiatric social work, psychology, counseling, or a directly related field
- At least three years of experience in a mental health setting, including emergency or crisis services, or an equivalent combination of education and experience
- At least one year of clinical supervisory experience with master's-level or higher clinical staff is preferred
- Must be licensed in Virginia as a Clinical Psychologist, LCSW, or LPC, or be license-eligible and able to obtain licensure within a timeframe established by the employer
Benefits
- Medical, Dental & Vision
- 90% employer-paid insurance
- NHSC Loan Forgiveness
- Professional Development
Company overview
Crossroads Community Services Board (CSB) is a public nonprofit organization established in 1973 as one of Virginia's 39 community services boards, serving seven counties in central Virginia: Amelia, Buckingham, Charlotte, Cumberland, Lunenburg, Nottoway, and Prince Edward. As a comprehensive behavioral health provider, Crossroads CSB delivers essential mental health, developmental disability, and substance use disorder services through a community-based recovery model. The organization operates as the single point of entry for publicly funded behavioral health services in its region, offering outpatient services, emergency mental health care, medical services, intellectual disability support, prevention programs, and same-day access to care. With a budget of approximately $17.22 million, Crossroads CSB employs a recovery-oriented approach that emphasizes peer support and community integration. The organization functions as an operating CSB with its own governing board appointed by county supervisors, providing direct services through its staff while also coordinating with other community providers. Crossroads plays a critical role in transforming systems of care to be truly community-based, advancing regional mental health, and improving behavioral health outcomes through accessible, evidence-based services that promote recovery, self-determination, and resilience for individuals and families throughout its rural service area.