Director of Homeless Services

Position Overview

The Director of Homeless Services provides leadership, oversight, and strategic direction for shelter-based services, supportive housing, and housing stability programs. The position oversees staff, compliance, service quality, contract performance, and participant outcomes; builds community partnerships; and advances safe, stable housing through trauma-informed, recovery-oriented, and person-centered practices.

Essential Position Responsibilities

Strategic & Mission-Aligned Leadership

• Sets program direction and action plans aligned with agency priorities, housing needs, and contract expectations.
• Leads program development, contract implementation, special projects, and service improvement initiatives.
• Monitors program goals, occupancy, housing stability, and participant outcomes to guide improvement.

People Leadership & Culture

• Supervises assigned staff through hiring, onboarding, training, coaching, and performance management.
• Develops staff and leaders and promotes accountability, collaboration, and service excellence.
• Addresses employee concerns and supports timely problem resolution and effective communication.

Operational & Financial Stewardship

• Oversees housing and homeless program operations, policies, procedures, and workflows.
• Monitors budgets, expenditures, timesheets, leave requests, and staffing allocations.
• Monitors and approves purchasing and supply management for homeless services programs.

Quality, Compliance & Risk Management

• Ensures compliance with agency, contract, grant, licensing, and regulatory requirements.
• Oversees documentation, billing, reporting, utilization review, audits, and quality assurance.
• Leads responses to participant crises, safety concerns, and complex operational situations.
• Maintains 24/7 operational oversight through the assigned on-call support rotation.

Collaboration & Stakeholder Leadership

• Builds partnerships with community providers, referral sources, funders, and other stakeholders.
• Collaborates with agency leadership and departments on strategic goals, compliance, and service quality.
• Participates in leadership meetings, committees, quality improvement activities, and community initiatives.
• Responds to participant and partner concerns and promotes dignity, engagement, and housing stability.

Position Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Public Administration, or a related field required; an equivalent combination of relevant education and experience may be considered.
• Master's degree preferred.
• Five years of progressively responsible experience in homeless services, behavioral health, or a related field preferred.
• Previous supervisory or team leadership experience required.
• Knowledge of trauma-informed care, community resources, and compliance requirements preferred.
• Demonstrated ability to supervise staff, manage priorities, analyze problems, and implement solutions.
• Strong communication, documentation, organizational, and relationship-building skills.
• Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.
• Driver Level: Level 2 - Routine driving for work, errands, or transporting others; may be infrequent or on an irregular basis.

Position Flexibility

Primarily Onsite with Defined Remote Flexibility: This position is primarily onsite, with limited, pre-approved remote work available as permitted and per business needs. Remote work arrangements must be formally documented in writing, maintained in the employee's file, approved by HR, and any changes or exceptions must be communicated to HR.