Director of Operations, ES, North Carolina
Siemens Healthineers
Summary
Reporting into the Enterprise Services (ES) Operations team, this role is ideal for leaders who have built their careers within Healthcare Systems and are ready to apply that expertise on a broader strategic scale. ES Operations delivers a portfolio of value-driven solutions—including performance guarantees and advanced technologies powered by Siemens Healthineers—to help transform healthcare delivery for our partners. As the primary point of contact from the C-suite through operational leadership, you will guide, sustain, and strengthen the overall health of a strategic partnership.
Job description
In this role, you will:
- Provide exceptional customer engagement and support to drive partnership performance.
- Deliver an outstanding customer experience through clear communication and proactive relationship building.
- Lead strategic engagement across the customer’s organization, including budgeting, asset management, capital planning, procurement, and KPI alignment.
- Collaborate across business lines to ensure transparency around inputs, outputs, challenges, and risks.
- Respond efficiently to concerns and support problem resolution.
- Contribute to broader Enterprise Services Operations initiatives as needed.
Should have:
- Direct leadership experience within a Healthcare System, such as serving as a manager or director over a clinical or hospital department or service line (e.g., Radiology, Laboratory Services, Cardiovascular, Oncology, Emergency Medicine), or supporting hospital operations, strategy, or business development.
- A deep understanding of the complex operational, regulatory, research, and educational missions unique to Healthcare Systems, and how they influence clinical workflows, asset utilization, staffing models, and capital planning.
- Demonstrated ability to assess clinical asset management needs and develop short- and long-term operational and capital plans—including technical/clinical performance management, skill development, operational execution excellence, and compliance oversight.
- Strong working knowledge of health system service line operations, particularly within environments that manage multi-site academic practices and large-scale procedural departments.
- A results-driven mindset, with the ability to balance customer impact, clinical quality, and business objectives.
- Strong project management capabilities and ability to prioritize and lead multiple initiatives in fast-paced, high-acuity settings.
- Excellent communication skills with the ability to engage executives, clinical leaders, and frontline teams.
Required qualifications for success in this role:
- BS/BA in a medical field, engineering/technology, healthcare/business administration, or related healthcare discipline.
- Minimum of 5 years of leadership experience within a Healthcare System, whether through direct clinical department management or hospital operations/business development.
- Experience in clinical administration or healthcare institution leadership.
- Ability to travel up to 15%.
Preferred qualifications:
- Polished, professional presence and strong executive communication skills.
- Strong analytical and business acumen, including familiarity with P&L management, capital & operational planning, and resource stewardship.
- Ability to assess business situations using a general manager perspective, with strengths in structured problem solving and critical thinking.
- Proven success implementing innovative solutions for clinical or operational challenges, with the ability to navigate organizational complexity typical of Healthcare Systems.
- Experience evaluating client commercial capabilities and identifying opportunities for growth, optimization, or process improvement.
- Adaptability to changing client needs, cost initiatives, policy shifts, and evolving healthcare landscapes.
- A naturally curious, continuous-learning mindset.
- PMP or Lean Six Sigma certification is a plus.
Requirements
- BS/BA in a medical field, engineering/technology, healthcare/business administration, or related healthcare discipline.
- Minimum of 5 years of leadership experience within a Healthcare System, whether through direct clinical department management or hospital operations/business development.
- Experience in clinical administration or healthcare institution leadership.
- Ability to travel up to 15%.
- Direct leadership experience within a Healthcare System, such as serving as a manager or director over a clinical or hospital department or service line (e.g., Radiology, Laboratory Services, Cardiovascular, Oncology, Emergency Medicine), or supporting hospital operations, strategy, or business development.
- A deep understanding of the complex operational, regulatory, research, and educational missions unique to Healthcare Systems, and how they influence clinical workflows, asset utilization, staffing models, and capital planning.
- Demonstrated ability to assess clinical asset management needs and develop short- and long-term operational and capital plans—including technical/clinical performance management, skill development, operational execution excellence, and compliance oversight.
- Strong working knowledge of health system service line operations, particularly within environments that manage multi-site academic practices and large-scale procedural departments.
- A results-driven mindset, with the ability to balance customer impact, clinical quality, and business objectives.
- Strong project management capabilities and ability to prioritize and lead multiple initiatives in fast-paced, high-acuity settings.
- Excellent communication skills with the ability to engage executives, clinical leaders, and frontline teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.