Director of Operations

Purpose and Scope

Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity. The scope includes chronic in-center clinics and home therapy programs, ensuring compliance with established company and regulatory guidelines and procedures to provide high quality dialysis service and superior patient care.

Principal Duties and Responsibilities

• Provides strategic leadership of short- and long-term goals through thoughtful and collaborative communication of the company's mission and core values.
• Oversees the dialysis business of assigned facilities and programs through effective leadership and management of quality patient care, customer relations, marketing and fiscal management.
• Coordinates operational strategies and activities to ensure superior quality patient care and dialysis service while adhering to regulatory and company guidelines.
• Leads the development of area strategic plans, goals and objectives ensuring alignment with the region, division and company.
• Implements facility, program and area specific quality goals and action plans to achieve company quality standards.
• Provides leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.
• Manages staffing through hiring, firing and disciplinary actions in collaboration with HR.
• Mentors, guides, supports and provides subject matter expertise to direct supervisory reports.
• Ensures all employees receive appropriate training and education according to company policies and procedures.
• Collaborates with Corporate and local groups to ensure growth of all modalities.
• Ensures a strong communications process and high level of engagement between managers and staff within the area and clinics.
• Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.
• Acts as the primary liaison between the company and Medical Directors, Medical Advisory Board members, and referring physicians.
• Responsible for developing and maintaining strong Medical Director and physician relationships.
• Presides over facility Governing Body.
• Responsible for addressing and acting upon adverse event and action thresholds in area of responsibility.
• Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optimal operations practices.
• Responsible for profit and loss management of assigned clinics, programs and areas including optimal performance of facility operations.
• Works closely with Managed Care resources to increase the payor mix and retain commercial patients.
• Manages payroll and oversees facility expenses and accounts payable for assigned programs.
• Reviews balance sheet and income statements regarding revenue growth and commercial payer mix.
• Accountable for implementing and driving Staffing, ScheduleWise and other business initiatives.
• Ensures efficient and economical performance in accordance with clinic operating budgets.
• Responsible for implementation and achievement of the business plan and key performance indicators.
• Coordinates and oversees all logistics associated with patient care within the assigned area.
• Collaborates with operations management team to respond to Joint Venture opportunities and identify merger and acquisition opportunities.
• Maintains current knowledge regarding community and regional healthcare market and industry issues.
• Works with clinical and program managers to drive patients to move to Home where applicable.
• Responsible and accountable for facility/program maintenance of environmental integrity including safety of all facilities and water systems.
• Maintains Administrative policy and procedure manuals.
• Oversees Privacy and Security compliance according to company Risk Management and Compliance requirements.
• Prepares reports and audits current procedures and processes to monitor efficiency of operations.
• Practices risk management strategies and collaborates with internal and external legal counsel.
• Performs other related duties as assigned.

Physical Demands and Working Conditions

Day to day work includes desk and personal computer work and interaction with patients, facility, staff and physicians. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Regularly travels between locations primarily during the business day, although some out-of-the-area and overnight travel may be expected.

Supervision

Manages subordinate supervisors and/or predominately exempt staff.

Education

Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience.

Experience and Required Skills

• 3-5 years of business operations management and leadership experience.
• Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills.
• Strong Business Acumen; multiple modality exposure a plus.
• Demonstrated practice of continuous quality improvement and relationship development.
• Results oriented.
• Excellent skills for team building, motivating employees, performance management and decision making.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.