Director of Operations

Position Summary

The Director of Operations is responsible for the strategic and day-to-day operational leadership of a state-wide network of community Health Hubs, ensuring resources, staffing, systems, technology, partnerships, financial performance, electronic health record (EHR) compliance, regulatory standards, and quality initiatives. Leads to provide high-quality patient experiences and ensures all performance metrics align with organizational goals and community needs.

This leader serves as a visible frontline community wellness leader, healthy lifestyle example, and ambassador for the Health Hubs. Plays a foundational role in fostering collaboration among healthcare providers, community organizations, local leaders, and residents to advance health outcomes. Position will travel frequently to rural communities across Tennessee, requiring regular overnight and occasional weekend travel.

Key Results Areas (KRAs)

Operational Excellence & Performance: Lead the effective operation of multiple Health Hub locations by optimizing workflows, resource utilization, staff productivity, service delivery, and overall organizational performance.

Financial Stewardship & Growth: Drive financial sustainability through budget management, consistent EHR billing standards, revenue cycle oversight, productivity improvement, operational efficiency, and support of strategic growth and business development initiatives.

Team Leadership & Workforce Development: Recruit, develop, coach, and retain high-performing teams while fostering a culture of accountability, collaboration, engagement, and servant leadership.

Community Partnerships & Market Presence: Serve as a positive and visible Health Hub ambassador for TennesseeCares by building strong relationships with healthcare providers, referral partners, community organizations, and local stakeholders to expand access, referrals, and community impact. Director may participate in health fairs and community events, often on weekends and evenings.

Quality, Compliance & Population Health Outcomes: Ensure regulatory compliance, quality improvement, patient satisfaction, documentation integrity, and advancement of preventive service delivery and population health initiatives.

Required Qualifications

• Bachelor's degree in healthcare administration, Business Administration, Public Health, Nursing, or related field.
• Five or more years of progressive healthcare operations leadership experience.
• Experience managing multi-site healthcare, community health, ambulatory, rural health, or population health operations.
• Candidate must complete training and certification in both the Motivational Interviewing Certification Program and Health Coaching Certification Program within the first 90 days of employment.
• Demonstrated experience leading teams and managing organizational performance.
• Knowledge of healthcare regulatory requirements and reimbursement models.
• Experience with budgeting, financial analysis, and operational planning.
• Valid driver's license. Position will travel extensively across the state of Tennessee.

Preferred Qualifications

• Master's degree in healthcare administration (MHA), Business Administration (MBA), Public Health (MPH), or related discipline.
• Rural health, community health, Federally Qualified Health Center (FQHC), population health, value-based care, or preventative care experience.
• Telemedicine or virtual care operations experience.
• Experience leading interdisciplinary healthcare teams.
• Project management and process improvement experience.
• Lean, Six Sigma, or quality improvement training.