Director of Outpatient Services
Cedar Crest Hospital & RTC
Summary
Cedar Crest Hospital is searching for a Director of Outpatient Services to lead and grow our PHP/IOP Program. The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum.
Job description
Overview
Cedar Crest Hospital is searching for a Director of Outpatient Services to lead and grow our PHP/IOP Program. The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum.
Responsibilities
Clinical & Operational Leadership
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Team Development & Supervision
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Compliance & Quality Assurance
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
- Develop and assist with the development and implementation of policies and procedures
- Ensure accurate and timely documentation of patient records and services delivered
Qualifications
- Required to be a Master's or Doctorate-level Licensed Clinician - e.g., LCSW, LMHC, LMFT, PsyD, PhD
- Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience
- Experience with PHP and IOP levels of care strongly preferred
- Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers
- Supervises a team of employees
Requirements
- Master's or Doctorate-level Licensed Clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD)
- Minimum of 4 years in behavioral healthcare
- 2+ years of operations and managerial experience
- Experience with PHP and IOP levels of care strongly preferred
- Preference for experience with acute psychiatric hospital and/or residential SUD treatment providers
Benefits
- Relocation Assistance
- Professional Growth
- Executive Mentorship
- Competitive Salary & Bonuses
- Medical, Dental & Vision
- 401(k) Matching
- Generous PTO
- Mental Health Days
Company overview
Cedar Crest Hospital & RTC is a specialized mental health care facility providing comprehensive psychiatric and behavioral health services. As a residential treatment center (RTC), the organization offers intensive therapeutic programs for individuals struggling with mental health disorders, substance abuse issues, and co-occurring conditions. The facility typically provides a structured, therapeutic environment with 24-hour clinical supervision, combining evidence-based treatments with personalized care plans. Services likely include psychiatric evaluation, medication management, individual and group therapy, family counseling, and specialized programs for various age groups including adolescents and adults. Cedar Crest Hospital & RTC operates as a critical component of the mental health care continuum, bridging the gap between acute inpatient hospitalization and outpatient care. The organization focuses on stabilization, skill-building, and long-term recovery strategies to help patients achieve sustainable mental wellness and successful community reintegration. With a multidisciplinary team of psychiatrists, psychologists, therapists, and support staff, the facility emphasizes holistic treatment approaches that address both psychological and social determinants of mental health.