Director of Outpatient Services

Definition

Under immediate to general supervision, performs advanced level work involved in providing psychological and counseling services. This position is supervised by the Regional Director of Wellness and Recovery.

Job Duties and Responsibilities

• Provides interaction and communication with care teams, other clinics, CSU, URC, administration and community partners to coordinate the services provided by Lighthouse.
• Ensures fiscal responsibility of the clinic and agency by preparing the budget and supervising all expenditures.
• Promotes the professional development of staff by providing monthly supervision and developing Performance Improvement Plans to address specific employee needs.
• Provides effective and appropriate supervision by planning, organizing and implementing new training and educational opportunities.
• Ensures that the needs of consumers are addressed in emergency situations by coordinating and/or arranging for the provision of crisis intervention services during and after hours as needed.
• Prepares for and provides input at the Executive Management Team meeting and Outpatient Supervisors meetings.
• Promotes communication within the clinic by conducting regular staff meetings.
• Consults with the Performance Improvement Specialists and provides monitoring of clinical records to ensure compliance with state and federal requirements for clinical records.
• Ensures office effectiveness by handling office correspondence and interviews.
• Serves as a model for and communicates the function, mission and core values of Lighthouse to staff, consumers, community partners and the community at large.
• In conjunction with Human Resources, provides for continuity of care by recruiting, selecting, training and supervising clinic personnel.
• Provides clinical supervision for non-credentialed staff operating under the supervisor's license, as assigned.
• Actively participates in and contributes to staff planning, and evaluation of services and staff performance.
• Completes monthly reports as assigned.
• Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage those of other cultures of backgrounds.
• Remains competent and current through self directed professional reading, developing professional contacts with colleagues, attending professional development seminars, and attending training and/or courses as required by Lighthouse and obtaining Continuing Education Units (CEUs) as required by state licensing and regulatory boards.
• Completes all agency documentation of services in a thorough, accurate and timely manner.
• Develop cooperative working relationships within the local community to enhance consumer access to resources that support the individualized Care Plan goals.
• Employee must be willing and able to perform all job related travel normally associated with this position.
• Must meet agency standards of productivity and fiscal responsibility.
• Prepares for and actively participates in staff meeting and morning huddles and Care Planning staffing to discuss the diagnosis, etiology, treatment and disposition of patients.
• Must meet “satisfactory” expectations at any scheduled job performance evaluation, coaching and/or Performance Improvement Plans.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

Knowledge and Skills

• Knowledge of the principles and tests, the application of psychological theories with respect to group and individual behavior; of mental illness, its symptoms, treatment and social implications in relation to consumers and their family.
• Skill in diagnosing, assessing and developing care plans; evaluating a wide variety of clinical data; in carrying out courses of treatment; in counseling and guiding individuals and groups; and in communicating clearly, both orally and in writing.
• Knowledge of counseling and psychotherapy techniques for individuals, families and groups.
• Knowledge of the principles and practices of social work and/or psychology and of current social and economic problems.
• Knowledge of personality development and structure.
• Knowledge of counseling and rehabilitative approaches utilized with individuals diagnosed with Serious Mental Illness.
• Ability to evaluate situations and adopt an effective course of action, to delegate responsibilities, organize and present facts effectively.
• Able to establish working relationships within an integrated team to coordinate and facilitate care by assessing consumer needs, evaluating treatment options, creating care plans, coordinating care with internal and external providers, and monitoring progress.
• Ability to work effectively and courteously with individuals and families from various cultures and backgrounds, and to exercise good clinical judgment.
• Responsible for leadership in the administration, planning, implementation and evaluation of counseling services.
• Ability to supervise the professional and support staff, budget administration, and formulation of unit policies and procedures.
• Specialized training and/or certification in mental health services or related field as may be required in order to provide adjunctive services, ie. Suicide Assessment and Trauma.