Director of Outpatient Services
Red River Hospital
Summary
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Job description
About the Role
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Clinical & Operational Leadership
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Team Development & Supervision
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Compliance & Quality Assurance
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
- Develop and assist with the development and implementation of policies and procedures
- Ensure accurate and timely documentation of patient records and services delivered
Requirements
- Master's or Doctorate-level Licensed Clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD)
- Minimum of 4 years in behavioral healthcare
- 2+ years of operations and managerial experience
- Experience with PHP and IOP levels of care strongly preferred
- Preference for experience with acute psychiatric hospital and/or residential SUD treatment providers
Benefits
- Relocation package
- Professional growth
- Executive mentorship
- Competitive salary
- Bonuses
- Medical, Dental & Vision
- 401(k) Matching
- Generous PTO
- Mental health days
Company overview
Red River Hospital is a specialized mental health care facility providing comprehensive psychiatric services and behavioral health treatment. As a dedicated healthcare provider in the mental health sector, the hospital offers inpatient and outpatient programs for individuals dealing with various mental health conditions, including depression, anxiety disorders, bipolar disorder, and other psychiatric illnesses. The facility typically provides evidence-based therapeutic interventions, medication management, and multidisciplinary care approaches delivered by teams of psychiatrists, psychologists, licensed therapists, and mental health professionals. Red River Hospital focuses on creating personalized treatment plans that address both acute psychiatric needs and long-term recovery goals, often incorporating individual therapy, group counseling, family support services, and aftercare planning. The hospital serves as a critical resource in its community, offering specialized care for adults and potentially adolescents, with an emphasis on stabilization, symptom management, and improving overall quality of life for patients experiencing mental health challenges.