Director of Revenue Cycle
Denova Collaborative Health
Summary
The Director of Revenue Cycle provides hands-on leadership over all day-to-day Revenue Cycle Management (RCM) operations—including claims, payment posting, patient collections, denial management, and analytics. This leader ensures accuracy, efficiency, and compliance across all RCM functions, turning high-level strategy into effective daily performance. You will partner closely with Finance, Clinical Operations, and IT to streamline workflows, improve processes, enhance reporting accuracy, and support strong organizational financial health.
Job description
Job Purpose
The Director of Revenue Cycle provides hands-on leadership over all day-to-day Revenue Cycle Management (RCM) operations—including claims, payment posting, patient collections, denial management, and analytics. This leader ensures accuracy, efficiency, and compliance across all RCM functions, turning high-level strategy into effective daily performance. You will partner closely with Finance, Clinical Operations, and IT to streamline workflows, improve processes, enhance reporting accuracy, and support strong organizational financial health.
What You Will Do
Operational Leadership
- Oversee all RCM operations: billing, posting, collections, denials, and reporting.
- Manage supervisors and frontline staff across multi-functional RCM teams.
- Monitor essential KPIs such as denial rate, DSO, charge lag, clean claim rate, and collection targets.
- Lead daily/weekly reviews to ensure timely submissions, postings, and follow-up workflows.
- Ensure alignment with payer requirements and organizational goals.
Process & Performance Management
- Identify workflow gaps and implement standardized SOPs and QA processes.
- Ensure accuracy in coding, payer setup, and billing workflows.
- Collaborate with IT to maximize the effectiveness of Netsmart or other EHR/RCM platforms.
- Produce trend analyses and performance reporting for leadership.
Team Leadership & Development
- Mentor, train, and coach RCM staff to build strong technical and professional skills.
- Foster a culture of transparency, accountability, and problem-solving.
- Conduct performance evaluations and provide ongoing developmental feedback.
Compliance & Collaboration
- Partner with Compliance and Finance to ensure adherence to payer rules and internal policies.
- Serve as the primary escalation contact for payer or staff issues.
- Work cross-functionally with Clinical Operations and administrative leadership to strengthen revenue integrity.
What We Need From You
- Bachelor's degree or equivalent experience.
- 7–10 years of healthcare revenue cycle experience, with at least 3 years in a leadership role.
- Strong understanding of claims, denials, posting, and patient AR management.
- Experience leading multi-functional RCM teams in behavioral health or multi-specialty settings.
- Analytical mindset with the ability to interpret data and implement improvements.
- Proficiency with Netsmart or similar EHR/RCM systems.
- Excellent communication, organizational, and coaching skills.
Your Work Schedule
Full-Time: Monday to Friday, 8:00 AM - 5:00 PM. Hybrid role with flexibility based on business needs.
Requirements
- Bachelor's degree or equivalent experience
- 7–10 years of healthcare revenue cycle experience
- At least 3 years in a leadership role
- Strong understanding of claims, denials, posting, and patient AR management
- Experience leading multi-functional RCM teams in behavioral health or multi-specialty settings
- Analytical mindset with the ability to interpret data and implement improvements
- Proficiency with Netsmart or similar EHR/RCM systems
- Excellent communication, organizational, and coaching skills
Benefits
- Medical, Dental & Vision
- 401(k) 3.5% Match
- Long & Short-Term Disability
- Holiday Pay
- PTO
- Life Insurance
- Employee Wellness Program
- Employee Discounts
Company overview
Denova Collaborative Health is a comprehensive mental healthcare provider specializing in integrated behavioral health services. The organization focuses on delivering patient-centered care through a collaborative approach that combines mental health treatment with primary care coordination. Operating primarily in Arizona, Denova Collaborative Health offers a range of services including psychiatric evaluations, medication management, individual and group therapy, crisis intervention, and substance abuse treatment. The company emphasizes evidence-based practices and utilizes a team-based model where psychiatrists, therapists, case managers, and primary care providers work together to address both mental and physical health needs. Their approach is designed to improve access to mental healthcare while reducing stigma and barriers to treatment. Denova Collaborative Health serves diverse populations including adults, children, adolescents, and families, with particular attention to underserved communities. The organization's mission centers on creating sustainable mental wellness through integrated care models that address the whole person rather than isolated symptoms.