Director, Technical Services US
Vantive
Summary
Reporting to the Sr. Director, Technical Services - Americas, the Head of Service, US leads the end-to-end US Technical Services organization, spanning three field regions and the Largo depot operation. As leader of Vantive's largest Technical Services market, this role is accountable for operational performance, financial results, customer satisfaction, and organizational effectiveness across approximately 250 employees. The Head of Service, US translates Americas strategy into US execution, driving service excellence, profitable growth, operational integration, and the continued evolution toward proactive, predictive, and digitally enabled service delivery. As a strong P&L owner, this leader carries immediate accountability for driving double-digit revenue growth and is a highly collaborative, change-resilient leader who brings vibrance and energy to teams navigating large-scale transformation.
Job description
Key Responsibilities
Operations & Business Leadership
- Lead and integrate US field and depot operations, two historically distinct operating environments, through a unified operating model consistent standards, and shared performance objectives.
- Own US Technical Services financial performance, operating budget, and key performance metrics, including productivity, revenue growth, cost-to-serve, service levels, turnaround time, and customer satisfaction.
- Drive operational excellence, process standardization, financial discipline, and continuous performance improvement across the organization.
- Ensure compliance with all quality, regulatory, EHS, and FDA requirements.
Commercial Growth & Customer Partnership
- Own delivery of double-digit revenue growth through expanded service contract penetration, optimized service offerings, and strategic growth initiatives.
- Partner with Commercial leadership to expand service contract penetration, increase retention, and drive profitable revenue growth.
- Position Technical Services as a strategic differentiator and growth enabler for the US market.
- Build executive customer relationships and resolve critical customer issues.
Strategy, Transformation & Continuous Improvement
- Develop and execute the Americas Technical Services strategy across the US organization.
- Lead organizational transformation initiatives, including digital service capabilities, service model evolution, and operational integration efforts.
- Champion Lean principles and continuous improvement to improve quality, efficiency, customer outcomes, and financial performance.
People & Culture Leadership
- Lead, coach, and develop direct reports and a team of approximately 250 employees.
- Build a high-performing collaborative culture focused on engagement, accountability, talent development, and succession planning.
- Serve as a visible, change-resilient leader who communicates with transparency, drives recognition, and inspires teams through periods of transformation.
- Strengthen leadership capability and organizational readiness to support future growth and evolving business needs.
Qualifications
- Proven leadership of large-scale, multi-site service organizations with both field and depot/service center operations.
- Strong commercial and financial acumen, including ownership of a significant P&L and accountability for revenue growth, profitability, and operational performance.
- Demonstrated success developing and executing growth strategies that increase service revenue, contract penetration, customer retention, and market share.
- Demonstrated success leading organizational transformation, continuous improvement, and operational integration initiatives.
- Track record of building strong commercial partnerships and customer relationships.
- Experience partnering closely with Sales, Commercial, and Customer Success organizations to accelerate growth and enhance customer value.
- Exceptional leadership, communication, and change management skills.
- Ability to influence effectively within a matrixed global organization.
- Willingness to travel approximately 25-30%.
Education & Experience
- Bachelor's degree in Engineering, Business, Finance, Operations, or related field required; MBA preferred.
- 12+ years of progressive leadership experience within service, medtech, healthcare, life sciences, or related industries.
- 7+ years leading leaders within a matrixed, cross-functional environment.
- Experience leading both field service and depot/service operations preferred.
Requirements
- Bachelor's degree in Engineering, Business, Finance, Operations, or related field required
- 12+ years of progressive leadership experience within service, medtech, healthcare, life sciences, or related industries
- 7+ years leading leaders within a matrixed, cross-functional environment
- Proven leadership of large-scale, multi-site service organizations with both field and depot/service center operations
- Strong commercial and financial acumen, including ownership of a significant P&L and accountability for revenue growth, profitability, and operational performance
- Demonstrated success developing and executing growth strategies that increase service revenue, contract penetration, customer retention, and market share
- Demonstrated success leading organizational transformation, continuous improvement, and operational integration initiatives
- Track record of building strong commercial partnerships and customer relationships
- Experience partnering closely with Sales, Commercial, and Customer Success organizations to accelerate growth and enhance customer value
- Exceptional leadership, communication, and change management skills
- Ability to influence effectively within a matrixed global organization
- Willingness to travel approximately 25-30%
- MBA preferred
- Experience leading both field service and depot/service operations preferred
Benefits
- Medical, Dental & Vision
- Life Insurance
- Accident Insurance
- Short-term Disability
- Long-term Disability
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Educational Assistance
- Paid Holidays
- Paid Time Off
- Paid Parental Leave
- Commuting Benefits
- Employee Discount Program
- Employee Assistance Program
- Childcare Benefits
Company overview
Vantive is a leading vital organ therapy company that emerged as an independent entity following its acquisition by Carlyle Group from Baxter International in January 2025. Building on a 70-year legacy of kidney care innovation, Vantive specializes in developing and manufacturing advanced medical equipment for dialysis and vital organ support. The company's comprehensive product portfolio includes peritoneal dialysis systems, hemodialysis equipment, continuous renal replacement therapy (CRRT) solutions, and digital health platforms. Operating in over 100 countries worldwide, Vantive delivers more than 1 million patient touchpoints daily through its innovative technologies and services. The company focuses on transforming vital organ therapies by enhancing accessibility, improving patient outcomes, and providing flexible treatment options for both home and clinical settings. With a mission to extend lives and expand possibilities, Vantive combines decades of clinical expertise with cutting-edge digital solutions to address the complex needs of patients with chronic kidney disease and acute organ failure.