Director, Technology
Adelphi Graduate Careers
Summary
The Director of Technology leads the delivery of our agency's digital technology work, including websites, email programs, digital advertising, and mobile apps. The role requires the ability to move fluidly from the big picture to the smallest detail: setting technical direction and standards while staying close enough to the work to guide teams, solve problems, and protect quality on projects that often run on tight deadlines for a diverse and growing list of clients.
Job description
In this position, the Director partners with strategy, creative, analytics, and account teams, as well as client IT and marketing stakeholders at all levels, to translate business goals into practical, scalable solutions. The Director ensures that technical approaches, estimates, and timelines are sound, and that the right technical talent is engaged on each project.
Responsibilities
- Oversee the end-to-end technical delivery of a portfolio of agency projects, including websites, email programs, digital advertising and ad tech, and mobile apps, from discovery through launch and ongoing support
- Set technical direction, architecture standards, and best practices across web, CRM/email, and mobile work; review solutions for scalability, security, performance, and accessibility
- Guide platform strategy and implementation across Adobe (Experience Manager and Marketing Cloud), Salesforce (including Marketing Cloud), and Contentful, and recommend the right technology for each client need
- Partner with strategy, creative, analytics, and account teams to translate business goals and campaign requirements into technical plans, estimates, and timelines
- Lead, mentor, and develop developers, QA, and technical leads; document the development process and coach new team members
- Establish and enforce quality practices, including code review, QA and testing, release management, and CI/CD, in support of dependable on-time launches
- Manage relationships with client technology stakeholders, third-party vendors, and hosting and cloud partners (e.g., AWS)
- Experiment with and integrate processes, tools, and emerging technologies (including AI-enabled tools) that encourage continuous improvement
- Create metrics and reporting that give teams and the organization relevant feedback on delivery health and quality
- Assist in building technical documentation (case studies, best practices, processes and procedures)
- Work closely with team leaders to maintain visibility of project schedules and potential roadblocks, and support new business efforts: estimates, proposal creation, presentations
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered
- 7+ years of relevant experience delivering digital marketing technology, ideally in an agency or consultancy environment
- 2+ years leading a team or a practice, including direct reports and mentoring technical leads
- Proven record of delivering a mix of websites, email/CRM programs, digital advertising, and mobile apps for multiple clients at once
- Experience with Adobe Experience Cloud (e.g., Adobe Experience Manager/AEM, Adobe Analytics, Adobe Campaign) or an alternate content management / digital marketing platform
- Experience with Salesforce (e.g., Marketing Cloud, Sales/Service Cloud) for CRM, email, and customer data integrations
- Experience with Contentful or another headless CMS, including content modeling and API-based delivery
- Working knowledge of JavaScript (including modern frameworks), Node.js, and PHP
- Working knowledge of HTML5, CSS3, REST APIs, web services, and JSON/XML data exchange
- Working knowledge of AWS cloud services and hosting, deployment pipelines, and environment management
Benefits
- Hybrid work (3 days in office)
- Medical, Dental & Vision
- 401(k)
Company overview
Adelphi Graduate Careers is the graduate recruitment division of Adelphi Group, a leading global pharmaceutical consultancy and healthcare services organization. Founded in 1986 and part of the Omnicom Corporation since 1998, Adelphi Group provides comprehensive strategic support services across the entire pharmaceutical lifecycle. The company specializes in strategic product development consultancy, health economics and outcomes research, real-world disease understanding, market research, medical communications, and post-marketing brand support services. With a global network of offices across the US, Europe, and Asia employing over 1,000 staff worldwide, Adelphi supports the world's leading pharmaceutical and healthcare organizations to improve patients' lives. The graduate program recruits talented individuals across various disciplines including life sciences, psychology, business studies, and health economics, offering roles in research, health economics, client services, and medical writing. Adelphi has been recognized as the 'Top Pharmaceutical Consultancy in Europe 2025' for its innovation and unique contributions to the life sciences sector.