Director, Thought Leader Liaison (Oncology)

Role Summary

The Director, Thought Leader Liaisons leads a national team of Thought Leader Liaisons (TLLs) supporting Servier's rare oncology portfolio. This role is accountable for the strategic direction, deployment, and performance of the TLL team across all oncology products, ensuring the team drives meaningful KOL engagement, advocacy development, and peer-to-peer programming that advances brand priorities. The Director builds strong partnership with Sales, Marketing, and Medical Affairs to ensure the TLL function is deployed strategically against the highest-impact business priorities, while developing the metrics and management structure needed to measure and differentiate performance across the team.

Primary Responsibilities

Team Leadership & Talent Development

• Hire, coach, develop, and retain a high-performing national team of 10 Thought Leader Liaisons split between 2 teams supporting different products, building a culture of accountability, scientific excellence, and continuous improvement
• Set clear individual and team objectives, providing ongoing feedback, mentorship, and career development to strengthen the team's capabilities over time
• Foster consistent field standards and best practices across the team, ensuring TLLs operate with a shared understanding of brand strategy, peer-to-peer executional excellence, and insight gathering

Strategic TLL Deployment Across 2 Teams

• Build and maintain national TLL engagement plans that address the unique strategic objectives for 2 TLL Teams: Neuro-oncology and Hematology & Oncology
• Set clear expectations and elevate the development of regional engagement plans for each team, aligned to brand strategy
• For each TLL Team, assess and optimize TLL deployment to balance effort allocation across products and geographies, ensuring each team is focused on the highest-impact accounts and KOL targets
• Partner with Sales Leadership and Marketing to identify, profile, and develop plans for key accounts and KOLs across each team

KOL Engagement & Advocacy Development

• Provide strategic oversight of KOL identification, cultivation, and advocacy development across academic and community settings
• Ensure the TLL team generates and channels meaningful KOL insights back into brand strategy and business planning
• Guide the team in developing a clear and repeatable framework to assess KOL advocacy and product belief

Strategic Insight Synthesis & Advisory Board Execution

• Synthesize field-generated insights from the TLL team to influence brand & promotional strategy, and compliantly collaborate with cross functional teams to ensure a one source of truth approach to disease landscape and product belief understanding
• Collaborate with cross functional partners to present high-level strategic recommendations to leadership
• Establish strategic rationale for advisory boards, effectively recruit relevant KOLs, and execute engaging sessions that effectively pull actionable insights

Peer-to-Peer & Speaker Program Development

• Partner with Sales Leadership and Marketing to guide the development and deployment of targeted peer-to-peer education, including commercial speaker identification, development, and relationship management
• Ensure speaker programming is well-sequenced, compliant, and aligned to regional and national account priorities

Performance Management & Metrics

• Define and implement metrics and management objectives (MBOs) that measure TLL impact and drive accountability across the team
• Establish a clear, defensible approach to differentiating performance across TLLs, using consistent, data-informed criteria
• Regularly report on TLL team performance and impact to Sales and Marketing leadership

Cross-Functional & Compliant Partnership

• Drive strong collaboration with Sales Leadership, Marketing, Medical, and Market Access to ensure the TLL team's work is fully integrated into the broader commercial plan
• Maintain compliant boundaries and processes in all TLL activity, partnering closely with Medical, Legal, and Compliance

Congress & Field Leadership

• Provide leadership on TLL strategy and management at regional and national congresses, including sponsorship recommendations, speaker identification, and senior leader 1:1 KOL engagements, and debriefings ahead of KOL engagements
• Serve as a visible field leader, engaging directly with top KOLs and supporting the team at key meetings and events as needed

Vision & Future Capability

• Develop and articulate a forward-looking vision for how the TLL function can grow in scope and impact as the portfolio evolves
• Identify opportunities to expand the TLL team's role in shaping enterprise-level KOL and advocacy strategy

Candidate Profile

• Bachelor's degree required; advanced degree preferred
• 10+ years of pharmaceutical/biopharmaceutical commercial experience, including significant experience in Thought Leader Liaison, field sales, or brand marketing roles; oncology or rare disease experience strongly preferred
• Minimum of 5+ years in one or more of the following: Thought Leader Liaison, Marketing, Sales, Medical Affairs leadership, field leadership
• Demonstrated ability to build and execute a national TLL or field engagement strategy across a multi-product portfolio
• Strong track record in KOL relationship development, peer-to-peer program design, and speaker program management
• Experience developing performance metrics and managing a team against measurable objectives
• Strong understanding of the legal, regulatory, and compliance environment governing HCP and KOL engagement
• Possess exceptional executive presence and communication skills to effectively lead and influence senior, cross-functional stakeholders, and to strategically represent the TLL function at the leadership level
• Experience leading people or relevant demonstrated ability to mobilize and motivate peers and stakeholders towards common goals

Travel and Location

• Ability to travel (approximately 60–70%) to support team development, attend congresses, and engage with key stakeholders
• This is a remote role. Occasional presence (1-2 times/quarter) in the Boston office required for workshops, key strategy meetings, etc.