Director, US Meetings & Congresses

Role Summary

The Director, US Meetings & Congresses is a senior strategic and operational leader within the US Corporate Strategy, Development & Operations (CSDO) organization, reporting to the Senior Director, US Inline & Business Operations. This role is accountable for the operational planning, governance, and execution excellence of Servier's US meetings and congress activities.

Primary Responsibilities

Operational Strategy & Governance

• Establish and lead a scalable operating model for U.S. meetings, events, and congress execution, aligned to enterprise standards and compliance requirements
• Define and implement policies, SOPs, and governance frameworks to ensure consistency, high quality, and desired impact
• Act as the primary point of accountability for operational planning integrity, risk mitigation, and execution readiness

Meetings Execution Leadership

• Oversee end-to-end planning and execution of key meetings and events, including national sales meetings, leadership meetings, award trips, product launch events, and engagement focused employee events
• Ensure all meetings are delivered against defined objectives, timelines, budgets, and quality standards
• Drive standardized planning processes, tools, and templates to improve efficiency and repeatability

Congress Operations Planning & Delivery

• Lead integrated operational planning for national and global US based congresses, ensuring alignment with strategic direction set by Medical and Commercial teams
• Develop and manage comprehensive congress operational plans, including timelines, milestones, dependencies, and resource allocation
• Oversee all logistics, including booth operations, production, material fulfillment, staffing coordination, and onsite execution
• Coordinate cross-functional inputs (e.g., brand, medical, compliance, legal, procurement) into a unified execution plan
• Proactively identify operational risks and ensure mitigation plans are in place
• Ensure all congress-related activities adhere to HCP engagement, transparency reporting, and regulatory compliance requirements

Vendor & Agency Management

• Lead selection, onboarding, and performance management of external agencies and meeting management partners
• Establish clear scopes of work, service-level agreements, and performance metrics
• Drive accountability for delivery excellence, innovation, and cost efficiency across vendors

Financial Stewardship

• Own and manage meetings and congress operational budgets
• Lead financial planning, forecasting, and reconciliation processes
• Ensure disciplined cost management while maximizing operational value and experience quality

Cross-Functional Integration

• Partner closely with US Leadership, Commercial, Medical Affairs, Compliance, Legal, and Procurement to ensure aligned execution
• Clearly delineate roles and responsibilities between strategy owners and execution teams, ensuring effective collaboration
• Lead cross-functional planning forums and execution reviews

Operational Excellence & Innovation

• Drive continuous improvement initiatives focused on planning coordination, cost optimization, and enhanced attendee experience
• Introduce innovative execution approaches, including hybrid/virtual capabilities and digital engagement tools

Team Leadership & Capability Building

• Build, lead, and develop a high-performing operations team and extended vendor partner network
• Foster a culture of accountability, operational rigor, and continuous improvement
• Develop organizational capabilities in meeting and congress operations planning through coaching and best practice sharing

Performance Measurement & Insights

• Define and track operational KPIs (e.g., execution quality, budget adherence, timelines, impact & satisfaction metrics)
• Lead structured post-event reviews focused on operational performance and lessons learned
• Deliver insights and recommendations to improve future execution and resource allocation

Education and Required Skills

• Bachelor's degree required; advanced degree or relevant certification (e.g., CMP) preferred, or equivalent experience preferred
• 10+ years of experience in pharmaceutical/biotech meetings, congress operations, or commercial operations
• Demonstrated experience leading complex, multi-event operational portfolios in a highly regulated environment
• Deep expertise in pharmaceutical meetings and congress operations planning and execution
• Effective people leadership and coaching with the ability to develop and inspire high-performing teams
• Strong knowledge of HCP compliance, transparency reporting, and regulatory requirements
• Proven ability to translate cross-functional strategic inputs into detailed, executable operational plans
• Strong vendor and budget management capabilities with a focus on efficiency and value delivery
• Excellent cross-functional leadership and stakeholder alignment skills
• Ability to lead through complexity, manage competing priorities, and ensure flawless execution

Travel and Location

Boston based hybrid role, reporting to the Seaport office at least 3 days per week. Travel estimated at 30% - 40%.