Director, Warehouse Operations

Key Responsibilities

1. Warehouse Operations & Order Fulfillment

• Lead day-to-day operations in Savannah and oversee multiple distribution sites, including receiving, put away, storage, replenishment, picking, packing, shipping, returns, and kitting/value-added services.
• Deliver high-quality, on-time, in-full order fulfillment that meets or exceeds service-level agreements for each supported business unit.
• Establish standard work and a consistent operating model across sites while accommodating business-specific requirements.
• Ensure compliance with applicable quality and regulatory requirements for medical device distribution (e.g., 21 CFR Part 820 (QMSR), EU MDR 2017/745, ISO 13485:2016), including traceability, lot/serial control, controlled storage, and documentation practices.
• Champion a strong safety culture; own OSHA compliance, incident reduction, and site safety programs.

2. Metric-Driven Performance Management

• Define, deploy, and maintain a tiered KPI framework (site, network, executive) with clear targets, owners, and review cadence.
• Run daily tier meetings, weekly performance reviews, and monthly business reviews using visual management and dashboards.
• Use data to identify root causes, prioritize improvements, and make capacity, labor, and investment decisions.
• Produce clear, concise performance reporting and presentations for engineers, managers, site leaders, and executives.

3. Process Flow Optimization & Lean Practices

• Lead process design and optimization of material and information flow, including slotting, layout, labor planning, and pick-path efficiency.
• Deploy lean tools and methods (value stream mapping, 5S, kaizen, standard work, error-proofing, DMAIC) to eliminate waste and improve throughput, quality, and cost.
• Build a continuous improvement culture with a structured idea-to-implementation pipeline and measurable savings tracking.

4. 3PL Process Design & Partner Management

• Design and document end-to-end processes, interfaces, and SLAs for 3PL-operated sites and flows.
• Lead 3PL relationships, onboarding, transition, and performance governance, including scorecards, quarterly business reviews, and corrective actions.
• Ensure 3PL operations meet HSG quality, regulatory, data integrity, and customer requirements.

5. Network Consolidation Execution

• Execute warehouse consolidation projects in alignment with the overall HSG consolidation strategy, including site closures, moves, and inventory and systems transitions.
• Develop detailed transition plans covering timeline, resourcing, risk mitigation, change control, customer communication, and service continuity.
• Deliver consolidation benefits (cost, footprint, service) on schedule and within budget, with post-transition verification of results.

6. Inventory Management (in partnership with Supply Chain)

• Partner with Supply Chain Planning to deliver optimum inventory solutions that balance service levels, working capital, and obsolescence risk.
• Own inventory accuracy through cycle counting programs, root-cause analysis of variances, and physical inventory controls.
• Drive reductions in excess, obsolete, and expired inventory, and improve inventory positioning across the network.

7. Technology Enablement & Transformation

• Identify, evaluate, and deploy new technologies and transformational solutions, including warehouse automation, robotics, RF/scanning, labor management systems, analytics, and AI-enabled tools.
• Use advanced analytics and AI as a tool to support forecasting of labor and capacity, anomaly detection, slotting optimization, and decision support.
• Provide functional oversight of ERP and WMS processes across multiple platforms; own business requirements, process configuration, master data standards, and user adoption.
• Partner with IT on system roadmaps, integrations, validation (including computer system validation where required), and harmonization across ERP/WMS environments.

8. Financial Management, P&L & Business Cases

• Own the warehouse operations P&L and operating budget, including labor, freight interface, facilities, 3PL, and capital spend.
• Deliver year-over-year cost reduction and productivity targets through lean, consolidation, automation, and procurement initiatives.
• Build investment business cases with clear ROI, payback, NPV, and risk assessment; present to executive leadership for approval and track realized benefits.

9. Customer Focus & Cross-Business Partnership

• Serve as the primary operations partner to multiple business units, understanding their customer requirements, growth plans, and service expectations.
• Collaborate with Supply Chain, Customer Service, Quality/Regulatory, Finance, IT, Commercial, and Manufacturing to align priorities and resolve issues.
• Represent the voice of the customer in process and technology decisions.

10. Team Leadership & Development

• Lead, coach, and develop site managers, supervisors, and support functions across multiple locations.
• Build organizational capability through succession planning, talent reviews, performance management, and structured development plans.
• Model and promote a growth mindset, accountability, inclusion, and engagement; foster a culture of learning, experimentation, and continuous improvement.

Working Conditions

Office and warehouse environment with exposure to operating equipment, temperature variations, and noise. Must be able to walk warehouse floors for extended periods and comply with site safety requirements (PPE). Travel to distribution sites, 3PL partners, and business locations up to 20%.