Disease management Solutions Clinical Support Specialist (90% Travel M-F)
Philips
Summary
Help healthcare providers maximize the value of Philips Disease Management Solutions by delivering expert clinical training, product education, and implementation support across a highly customer-facing field role.
Job description
Your role:
- Deliver hands-on and remote clinical training for Philips Disease Management Solutions products, with primary focus on DynaCAD and UroNav, ensuring customer competency and successful adoption.
- Serve as a trusted clinical consultant to physicians and technologists, providing education, workflow guidance, and application support that improves customer productivity and outcomes.
- Partner closely with Sales, Marketing, Service, Customer Support, Quality, Research & Development, and Manufacturing teams to support customer success, product implementations, and new product introductions.
- Demonstrate product expertise, you will be responsible for product assembly and installation for the UroNAV product as well as troubleshoot software and workflow issues, and help customers optimize their use of advanced imaging and post-processing solutions.
- Travel extensively (approximately 90%) to customer sites throughout the U.S., working from a home-based office and supporting changing customer locations as business needs require.
You're the right fit if:
- You’ve acquired 5+ years of clinical experience as an MRI Technologist and/or Ultrasound Technologist, with strong knowledge of imaging workflows and patient care environments.
- Your skills include troubleshooting software, computer, networking, and basic Digital Imaging and Communications in Medicine (DICOM) issues, along with strong teaching, presentation, and customer-facing communication skills.
- You have a Bachelor’s degree, Associate’s degree, or equivalent education in Radiology, with an active ARRT credential with advanced MRI or an active ARDMS certification preferred. Equivalent hands-on experience may be considered for candidates with significant experience using UroNAV, DCAD, or similar advanced imaging technologies.
- You’re able to work independently in a fast-paced environment, manage multiple priorities, exercise sound judgment, and build strong relationships across customer and internal teams.
- You’re comfortable with extensive travel, including overnight stays, and are located within commutable distance of a major (non-regional) airport.
- Preferred: 10+ years of MRI, or Ultrasound clinical experience; experience with image generation and data analysis tools; and advanced knowledge of clinical applications, post-processing products, and imaging system troubleshooting.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Requirements
- 5+ years of clinical experience as an MRI Technologist and/or Ultrasound Technologist
- Strong knowledge of imaging workflows and patient care environments
- Troubleshooting software, computer, networking, and basic DICOM issues
- Strong teaching, presentation, and customer-facing communication skills
- Bachelor’s degree, Associate’s degree, or equivalent education in Radiology
- Active ARRT credential with advanced MRI or active ARDMS certification preferred
- Ability to work independently in a fast-paced environment
- Manage multiple priorities and exercise sound judgment
- Build strong relationships across customer and internal teams
- Comfortable with extensive travel, including overnight stays
- Located within commutable distance of a major (non-regional) airport
- Preferred: 10+ years of MRI or Ultrasound clinical experience
- Preferred: experience with image generation and data analysis tools
- Preferred: advanced knowledge of clinical applications, post-processing products, and imaging system troubleshooting
Benefits
- Paid Time Off
- 401(k) Matching
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.