Distribution Study Associate
Thermo Fisher
Summary
Join our team as a Distribution Study Associate at Thermo Fisher Scientific, where you'll contribute to our mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.
Job description
Description
Join our team as a Distribution Study Associate at Thermo Fisher Scientific, where you'll contribute to our mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.
Requirements
- 4 years of customer service experience in a professional environment
- Preferred Fields of Study: Business Administration, Sciences, or related field
- Professional certifications in customer service or relevant field are beneficial
- Proven leadership experience with ability to coach, mentor, and develop team members
- Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
- Exceptional problem-solving abilities and attention to detail
- Outstanding written and verbal communication skills
- Experience in process improvement and implementing best practices
- Ability to handle complex customer situations with diplomacy and professionalism
- Strong organizational and time management skills
- Demonstrated ability to work independently and as part of a team
- Experience with customer relationship management (CRM) systems
- Ability to work effectively in a metric-driven environment
- Knowledge of quality management systems (ISO, cGMP) preferred
- Flexibility to adapt to changing business needs and priorities
- Foreign language skills beneficial
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.