District Manager

Job Summary

Responsible for operation and execution excellence within a district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units as appropriate. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth, drives patient health outcomes and executes on corporate initiatives within a district. Provides coaching and guidance to Store Managers and Pharmacy Managers, driving employee engagement and increasing overall performance and developing future leaders.

Job Responsibilities

Customer Experience

• Executes the One Plan strategy, ensuring consistency and excellence of customer experience.
• Offers feedback, training, and coaching, and develops action plans for improvement.
• Shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Ensures the resolution of customer complaints for both pharmacy and front end and provides guidance on responses to customers' special needs.

Operations

• Supervises assigned stores and visits stores on a routine basis.
• Leads district execution of key front end and pharmacy initiatives, partnering with the DPS and RVP.
• Drives operational excellence through collaboration with Store Managers and Pharmacy Managers.
• Provides recommendations on the optimization of merchandising and inventory to Regional Vice President.
• Provides input on key merchandising needs, such as product assortment, promotional pricing, advertising programs and display execution.
• Makes recommendations to the Regional Vice President on local buys, promo pricing, vendor selection, and assortment.
• Ensures in store execution and compliance of merchandising strategy.
• Coaches Pharmacy Managers to drive executional excellence in pharmacy operations and supports pharmacy programs and initiatives.
• Act as first point of contact for non-clinical pharmacy issues.
• Develops and organizes community events, and builds relationships with key community organizations.
• Monitors and approves employee pay rates and increases.
• Supervises management of operations of assigned locations including strict compliance with applicable laws and regulations.

Business Performance Management

• Prepares for and attends area meetings.
• Understands key metrics financials and provides input on profit loss and exceptions to inform district planning.
• Directs Store Managers to contribute to the execution of plans to improve business performance.
• Conducts regular update meetings with Store Managers to evaluate store/district level performance.
• Facilitates collaboration between Store Managers to share best practices.

Business Planning

• Executes on local healthcare strategy as developed by the Regional Vice President and District Pharmacy Supervisor.
• Executes on improvement plans for poor performing stores, in collaboration with the Regional Vice President.

People & Performance Management

• Executes against the Region level recruitment strategy set forth by the Regional Vice President and assists with hiring and the staffing process for Emerging Store Managers.
• Maintains pulse on pharmacy staffing needs and works with DPS to identify areas of need.
• Ensures sufficient staffing resources and controlled payroll expenses.
• Focuses on coaching and developing Store Managers and Pharmacy Managers to drive employee engagement and increase performance.
• Identifies low performing Store Managers and ensures sufficient coaching and performance management.
• Works with Human Resources Generalist to implement corporate training strategies.
• Drives performance management process for Store Managers.
• Provides feedback on Pharmacy Manager review process to Store Manager.
• Takes action on recommendations set forth by Employee Relations and Human Resources related to store team member performance issues.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Ensures compliance on non-clinical quality related events, up through coaching, training, resolution leveraging existing tools and working with the Healthcare Supervisor.
• Champions and owns change at district level for new initiatives.

Training & Personal Development

• Participates in training and supports training efforts where necessary.
• Seeks opportunities to receive management and leadership training.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.

Communications

• Cascades information from conference calls, area meetings, and corporate initiatives to direct and indirect reports.
• Reviews and cascades emails from Support Center and Regional Vice Presidents to Store Managers.
• Communicates regularly with managers and team members through one-on-one discussions, group meetings as needed, and in writing.