District Service Mgr. - CRM
Medtronic
Summary
The District Service Manager - CRM provides leadership and strategic direction for clinical service operations within an assigned territory. This role manages Clinical Specialists, optimizes implant and follow-up coverage, and partners with district leadership to execute business strategies, improve service delivery, and achieve operational and revenue objectives.
Job description
This remote position is based in Nashville, Tennessee, and supports an assigned geographic territory. Candidates must reside within the assigned territory and be able to travel to multiple customer accounts throughout the region.
Primary Responsibilities
- Lead, coach, and develop a team of Clinical Specialists to deliver clinical support, technical expertise, and effective service coverage while overseeing recruitment, performance management, and professional development.
- Partner with district and regional leadership to execute Electrophysiology Therapies (EPT) strategies, achieve implant and revenue goals, manage expenses, and align resources with business priorities.
- Oversee scheduling and resource allocation to ensure effective Cardiac Rhythm Management (CRM) implant and follow-up coverage across the assigned territory.
- Drive service improvement initiatives, reduce service burden, and collaborate with sales teams to implement new service models, enhance customer experience, and support business reviews and requests for proposals (RFPs).
- Oversee business operations, including inventory management, credentialing, expense controls, data privacy, warranty credits, and compliance with required training.
Required Qualifications
- Bachelor's degree AND 5+ years of professional experience, including 3+ years of clinical experience.
Preferred Qualifications
- Experience with Medtronic's EPT field organization, including knowledge of CRM implant and follow-up service coverage requirements.
- Experience in medical device sales, marketing, training, healthcare, or technical services.
- Knowledge of the local cardiac customer base and healthcare market.
- Experience managing, coaching, and developing employees, including clinical field teams.
- Experience in business operations, strategic planning, and Lean Six Sigma continuous improvement practices.
Requirements
- Bachelor's degree
- 5+ years of professional experience
- 3+ years of clinical experience
- Must reside within the assigned territory
- Valid driver's license and active insurance
- Driving record that meets company standards
- Unrestricted U.S. work authorization
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Sales Incentive Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.