Diversion Center Technician (1451)
Texas Panhandle Mental Health
Summary
Texas Panhandle Centers is seeking a Diversion Center Technician (1451) to deliver trauma-informed care to adults (18+) with mental health and substance use symptoms with criminal justice involvement across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.
Job description
Position Overview
Texas Panhandle Centers is seeking a Diversion Center Technician (1451) to deliver trauma-informed care to adults (18+) with mental health and substance use symptoms with criminal justice involvement across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.
Key Responsibilities
- Maintain ethical and professional communications at all times using respectful trauma-informed care language.
- Lead initial engagement with individuals served through the Reset Diversion Center using a trauma-informed and person-centered approach.
- Help transport clients, prepare meals, and maintain a safe and clean environment, and other duties associated with Diversion Center drop-offs.
- Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center.
- Serve individuals with mental health and substance use symptoms with criminal justice involvement.
- Build rapid rapport and establish trusting relationships with clients in crisis situations.
- Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients.
- Participate in an on-call rotation to help cover shifts as needed.
- Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
- Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.
Qualifications & Credentials
Education & Credentials (Required)
- High School Diploma or GED.
- One semester (12 credit hours) of accredited college work, OR a minimum of 8th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
- Maintain composure in a crisis situation.
- Willing to work with law enforcement, TPC staff across all programs, and other community stakeholders.
- Valid Texas Driver's License with an insurable driving record.
- At least 18 years of age.
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
Preferred Qualifications
- Experience working with individuals with mental health and/or substance use disorders.
- Experience working collaboratively with law enforcement and criminal justice systems.
- Understanding of person-centered and trauma informed care principles.
- Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
- Excellent communication, interpersonal, and conflict resolution skills.
Requirements
- High School Diploma or GED
- One semester (12 credit hours) of accredited college work, OR minimum 8th grade reading comprehension level via ABLE
- Maintain composure in a crisis situation
- Willing to work with law enforcement, TPC staff, and community stakeholders
- Valid Texas Driver's License with insurable driving record
- At least 18 years of age
- May be required to use personal mobile phone for two-factor authentication (2FA)
Benefits
- Student Loan Forgiveness
- Low-Cost Healthcare
- Teladoc Free
- Medical, Dental & Vision
- Retirement Match
- 457 Plan
- 403(b) Plan
- Generous PTO
- Paid Holidays
- Floating Holidays
- Life Insurance
- Disability Insurance
Company overview
Texas Panhandle Mental Health is a comprehensive mental healthcare provider serving the Texas Panhandle region, with a primary focus on delivering accessible mental health services to communities across this expansive area. The organization specializes in providing a wide range of mental health treatments, including counseling services, psychiatric care, crisis intervention, and community-based support programs. As a key healthcare provider in the region, Texas Panhandle Mental Health addresses the unique mental health needs of rural and semi-rural populations, offering both outpatient and community-based services. The organization plays a crucial role in bridging mental health service gaps in underserved areas, providing essential care for conditions ranging from depression and anxiety to more severe mental health disorders. Their services typically include individual and group therapy, medication management, case management, and prevention programs designed to promote mental wellness throughout the community. Texas Panhandle Mental Health operates with a mission to enhance the quality of life for individuals and families by providing compassionate, evidence-based mental health care while working to reduce stigma and increase mental health awareness across the region.