Division Director of Admissions Services

Overview

The Division Director of Admissions Services for the Business Development Team is responsible for hiring, leading, coaching and developing a team of Directors of Admissions/Intake, working within the assigned Division to develop strategies to attain budgeted census and drive increased patient access to services. The Division Director will be responsible for driving the overall performance, management and compliance of their team of Directors of Admissions/Intake. At times, the Division Director will develop and implement goals, procedures, and protocols to measure, assess, and improve quality of the admissions process.

This role is responsible for training the Directors of Admissions/Intake to ensure success with volume and referral response times by removing barriers to admission, as well as how to manage their assigned admissions/intake employees. The Division Director serves as key liaison between leadership and their Division team in order to improve the performance of associated facilities. The Division Director positively represents Acadia in the behavioral health community by cultivating relationships to attract business opportunities to the organization and foster strategic partnerships.

Responsibilities

• Lead, coach and develop Admissions/Intake Directors
• Hire and retain top-level talent within assigned Division
• Review facility reports, including daily census, weekly admissions, productivity, funnel reports, quarterly plans, etc. and support team in strategic planning
• Ensure that requests for admission and evaluation are responded to in a timely manner with an appropriate disposition
• Facilitate direct admissions by coordinating with the physicians, referring facilities/agencies, hospital staff
• Work cooperatively with referring facility/agency to problem solve issues that arise with services provided
• Conduct pre-scheduled and agenda-driven facility site visits when needed and prepare detailed site visit reports
• Conduct training for Directors of Admissions/Intake and employees when needed
• Serve as a resource and point of guidance to others in leadership positions
• Help Directors identify and reduce admission barriers through changes in process
• Serve as an escalation point for the Directors of Admissions/Intake on high level facility, customer issues, and patient access
• Attend and participate in facility marketing and admissions meetings as needed
• Ensure all administrative duties are complete, timely and documented; including managing team budget, activities, performance and communication
• Assist and collaborate with Division CEO with all reporting related to admissions services
• Attend all Corporate meetings/trainings as assigned
• Remain current on behavioral healthcare industry developments and assigned states regulations
• Perform other duties as assigned

Standard Expectations

• Comply with organizational policies, procedures, performance improvement initiatives and maintain organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
• Develop constructive and cooperative working relationships with others and maintain them over time
• Encourage and build mutual trust, respect and cooperation among team members
• Maintain regular and predictable attendance

Qualifications

• Bachelor's degree in relevant field is required
• Master's degree in business, social services or education is preferred
• Minimum of five years' experience driving business results in a healthcare role; preferably in behavioral health
• Proven ability to build relationships, lead, manage and drive business results through others
• Advanced computer skills including Microsoft Office; Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to needs of their team, removing obstacles from their path
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

Supervisory Requirements

Supervises a team of Employees.